IT Support Associate

Tawzef For Recruitment & HR Consultancy

Job Location:

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 2years

Posted on: 02-11-2025

Vacancies: 1 Vacancy

Job Summary

User Support

- Provide first-level IT support to staff for hardware software email Teams printing and internet connectivity. - Log and track service requests/incidents using the official ticketing system (e.g. ServiceNow). - Support user onboarding and offboarding including account setup and equipment allocation.

Infrastructure Support

- Monitor and maintain RH LAN/WAN infrastructure including network switches routers wireless access points and UPS. - Perform basic troubleshooting of network and telephony systems under IMDT guidance. - Ensure proper organization of cables equipment labeling and power management.

Asset Management

- Register and tag IT assets in accordance with IMDT and ASD guidelines. - Maintain updated inventory of IT equipment. - Assist in asset movement returns and disposal following IMDT procedures.

IT Policy Compliance

- Enforce adherence to IMDT standards and IT governance policies. - Ensure use of only authorized systems devices and software. - Report and document any non-compliance or violations.

Video Conferencing Support

- Operate and troubleshoot POLY video conferencing systems and meeting room AV setups. - Coordinate remote sessions and assist users in virtual meetings.

Other Duties

- Provide basic assistance during office relocations or setup of new workstations. - Coordinate with local service providers and vendors as instructed by IMDT. - Participate in IT audits or compliance assessments if required.

Requirements

- Education:

Diploma or Associate Degree in Information Technology Computer Science or a related field.

- Experience: Minimum of 2 3 years of experience in IT support or helpdesk role.

- Technical Skills:

Windows OS Microsoft 365 Teams

Basic network troubleshooting (LAN Wi-Fi)

Printer and peripheral configuration

- Language: Proficient in English and Arabic.

- Other Skills:

Strong problem-solving and customer service skills

Good communication and teamwork

Ability to work independently and maintain confidentiality

User Support- Provide first-level IT support to staff for hardware software email Teams printing and internet connectivity. - Log and track service requests/incidents using the official ticketing system (e.g. ServiceNow). - Support user onboarding and offboarding including account setup and equipmen...