OCR Shift Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a OCR Shift Supervisor for their Gaming studio in Bogota Colombia.
Position: OCR Shift Supervisor
Location: Bogota Colombia
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Maintain positive relationships with internal and external stakeholders ensuring excellent service delivery.
- Ensure all activities are carried out in accordance with company policies procedures and service standards.
- Collaborate with teams on day-to-day operational activities and provide guidance or assistance when required.
- Support players/customers when needed and ensure a welcoming engaging and enjoyable environment.
- Supervise staff schedules attendance task assignments rotations and breaks to maintain smooth operations.
- Conduct periodic staff assessments and provide constructive feedback to encourage professional growth.
- Promote a respectful transparent and professional workplace culture ensuring open communication with employees.
- Actively participate in initiatives that support the companys development and long-term goals.
REQUIREMENTS:
- Native in English (C1) with strong proficiency in both written and spoken communication.
- Minimum 1 year of experience in a relevant sector (e.g. live entertainment gaming hospitality or online operations).
- Strong understanding of relevant procedures standards or industry-specific activities.
- Proficiency with PCs and Microsoft Office applications.
- Previous supervisory or management experience preferred.
- Background in live technology systems or control room operations.
- Higher education in management operations or a related field.
BENEFITS:
- Assistance with accommodation utilities and travel expenses (where applicable).
- Additional compensation for working non-standard hours in line with local laws.
- Paid initial training workshops and ongoing professional development opportunities.
- Tools for personalized learning gamified growth and career development.
- Exceptional office and studio facilities in a prime location.
- Health assistance plan emergency medical support and gym access (where applicable).
- Free lunch and other on-site amenities (subject to operational stage and location).
Key Skills
- Children Activity
- Football
- Data Warehousing
- Domestic
- Bakery
- Activex
About Company
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