ServiceNow Engineering Manager
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow Engineering Manager (Hybrid St. Louis MO) Location: Clayton MO area (Hybrid 3 days onsite)
Type: Direct Hire $160K plus a nice bonus DOE Bonus Full Benefits Role Summary
Type: Direct Hire $160K plus a nice bonus DOE Bonus Full Benefits Role Summary
Qualifications:
Bachelors degree in Computer Science Information Technology or equivalent experience.
5 years of IT Service Management experience with at least 3 years in a management or
leadership capacity
Hands-on experience in ServiceNow orchestration workflow automation and integrations
Proven knowledge of ITIL framework and demonstrated application in enterprise
environments
Strong leadership and stakeholder engagement skills with the ability to influence process
adoption
Ability to manage multiple initiatives in a fast-paced environment
Preferred Experience
ITIL v4 Certification
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist
(CIS)
Experience with ServiceNow scripting and development (JavaScript Flow Designer Glide)
Familiarity with Agile or DevOps methodologies
Experience with automation tools or orchestration platforms beyond ServiceNow
Bachelors degree in Computer Science Information Technology or equivalent experience.
5 years of IT Service Management experience with at least 3 years in a management or
leadership capacity
Hands-on experience in ServiceNow orchestration workflow automation and integrations
Proven knowledge of ITIL framework and demonstrated application in enterprise
environments
Strong leadership and stakeholder engagement skills with the ability to influence process
adoption
Ability to manage multiple initiatives in a fast-paced environment
Preferred Experience
ITIL v4 Certification
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist
(CIS)
Experience with ServiceNow scripting and development (JavaScript Flow Designer Glide)
Familiarity with Agile or DevOps methodologies
Experience with automation tools or orchestration platforms beyond ServiceNow
Responsibilities:
We are seeking an experienced ServiceNow Engineering Manager with a strong background in
ServiceNow orchestration and automation to lead our IT Service Management this role you
will be responsible for designing implementing and optimizing ITSM processes and workflows to improve
service delivery across the enterprise. You will oversee the configuration integration and enhancement
of our ServiceNow platform while driving automation initiatives that increase operational efficiency.
Lead and manage ITSM strategy ensuring alignment with ITIL best practices and
organizational goals
Design build and manage ServiceNow orchestration workflows for automating IT operational
processes (e.g. onboarding provisioning system integration)
Oversee the implementation and continual improvement of core ITSM processes including
Incident Problem Change Request Knowledge and Asset Management
Develop and maintain integrations between ServiceNow and enterprise systems cloud
platforms and third-party services
Monitor and report on ITSM performance using SLAs KPIs and dashboards to ensure the
highest level of service quality
Work closely with cross-functional IT operations security and development teams to identify
automation opportunities
Ensure compliance with governance security and regulatory requirements for ITSM
workflows
Mentor and guide ITSM analysts developers and process owners to elevate platform and
process maturity
Stay up to date on ServiceNow capabilities ITSM trends and emerging automation
technologies
We are seeking an experienced ServiceNow Engineering Manager with a strong background in
ServiceNow orchestration and automation to lead our IT Service Management this role you
will be responsible for designing implementing and optimizing ITSM processes and workflows to improve
service delivery across the enterprise. You will oversee the configuration integration and enhancement
of our ServiceNow platform while driving automation initiatives that increase operational efficiency.
Lead and manage ITSM strategy ensuring alignment with ITIL best practices and
organizational goals
Design build and manage ServiceNow orchestration workflows for automating IT operational
processes (e.g. onboarding provisioning system integration)
Oversee the implementation and continual improvement of core ITSM processes including
Incident Problem Change Request Knowledge and Asset Management
Develop and maintain integrations between ServiceNow and enterprise systems cloud
platforms and third-party services
Monitor and report on ITSM performance using SLAs KPIs and dashboards to ensure the
highest level of service quality
Work closely with cross-functional IT operations security and development teams to identify
automation opportunities
Ensure compliance with governance security and regulatory requirements for ITSM
workflows
Mentor and guide ITSM analysts developers and process owners to elevate platform and
process maturity
Stay up to date on ServiceNow capabilities ITSM trends and emerging automation
technologies
If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
