Customer Engagement Partner (North)

Job Description Summary

Job Description

Major accountabilities:

• Ensure outstanding knowledge about IgAN disease and its complication management through Novartis learning tools.

• Achieve agreed contact coverage and frequency of customer targets via Face-to-Face meetings upon agreed customer list.

• Raises awareness of the positive health economic impact (e.g. reduction in Complications) and improvement in patient outcomes.

• To work collaboratively with relevant HCPs ( Emergency Response nurses clinical pharmacist etc.) to support the training optimizing IgAN treatment outcomes:

• Work with the medical personnel to deliver a coordinated approach to help hospitals identify and deliver improvements in patient care pathways

• Accelerate access to renal product via the following tasks:
  

Integrity and compliance:

• Work within integrity and compliance policies and ensure those around him/her do the same.

• Work to ensure diversity and an inclusive environment free from all forms of discrimination and harassment.

• Ensure NO product promotion during interactions with HCPs.

• All the conversations between CEPs and HCPs only involve disease knowledge. And CEP can support liaising and connecting HCPs to related x-functional expertise where appropriate.

• CEPs and medical personnel do not visit HCPs at the same time if its related to off label/pre-approval-related questions.
  

Key performance indicators:

• Face-to-Face Engagement Effectiveness
  - The actual number of face-to-face meetings vs. planned and agreed targets.
  - Percentage of coverage achieved for the targeted customer list.
  - Completion rate of securing commitments from physicians and nephrology departments to nominate the renal products for listing in the planned accounts as per the pre-defined listing plan.

• Impact on Disease Awareness and Diagnosis
  - Evidence of transformative impact on disease severity perception and enhancement of diagnosis rates.
  - Shared team objective KPIs to measure progress in disease awareness and diagnostic improvements.

• Cross-Functional Collaboration Quality
  - Qualitative feedback from customer-facing cross-functional teams regarding:
  - Level of collaboration.
  - Quality of input and alignment across functions.
  - Effectiveness of cross-functional interactions.
  

Minimum Requirements:
Work Experience:

• Sales experience in minimum 2 - 4 years in pharma industry and in MC and/or RH accounts

• Knowledge of pharma industry and its changing environment demonstrable high achiever in same or other relevant fields

• With listing experience in MC and RH

• Self-paid experience is a plus

• Excellent interpersonal communication and collaboration internally and externally

• Able to organize prioritize and work effectively and good level of understanding of internal/external ethical guidelines
  

Skills:

• Account Management.

• Accountability

• Collaboration

• Commercial Excellence

• Competitive Intelligence

• Compliance

• CRM (Customer Relationship Management).

• Customer Engagement

• Ethics

• Healthcare Sector

• Market Development

• Problem Solving Skills

• Revenue Growth

• Selling Skills

• Value Propositions

• Process Education
  

Languages :

• English. (Basic)

• Mandarin is a must

Skills Desired