XM Analyst

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A Day in the Life:
Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
Serve as main point of contact for clients during implementation and manage the project to completion.
Design and document functional and technical requirements and help scope projects by understanding timelines and work.
Solve complex technical implementations both independently and in a team environment.
Clearly communicate solutions back to clients through calls and email.
Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
Continually adapt and develop in-depth product knowledge and learn new technologies.
Be a key stakeholder in building ZILLs relationship with the client.

Requirements

Experience:

0-2 years experience as an Implementation Consultant
Familiarity with SaaS platforms and cloud-based solutions with the ability to grasp complex software and learn new technologies quickly.
Strong foundational knowledge in data analytics and interpretation.
Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.

Qualifications & Requirements:

Bachelors degree in business Computer Science Information Systems or a related field; a masters degree is preferred.
Exceptional verbal and written communication skills with the ability to explain technical details to a non-technical audience.
Robust problem-solving abilities analytical skills and a detail-oriented mindset.
Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.

A Day in the Life:Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.Serve as main point of contact for clients during implementation and manage the project to completion.Design and document functional and technical requirements and help scope project...