Benefits Manager Financial

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Leicestershire - UK

Monthly Salary: £ 58 - 58

Experience Required: 4-5years

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

2 months contract with a Local Authority

Job Summary:

The Benefits Manager will lead and manage the Councils Benefits Service ensuring efficient delivery of Housing Benefit Council Tax Reduction and related financial support functions.

The role is responsible for performance management compliance with legislation and policy and the continuous improvement of service delivery.

The post holder will oversee staff drive efficiencies ensure value for money and maintain high standards of customer service and data integrity.

This is a temporary position to cover short-term service demand within the Benefits Administration team.

Key Duties/Accountabilities (Sample):

Lead and motivate the Benefits Overpayments and Data Control teams to achieve performance and quality targets.

Manage and report on performance against corporate KPIs and statutory returns.

Oversee completion of mandatory statistical returns to the DWP and external auditors.

Manage the annual billing process for Housing Benefit and the Council Tax Reduction Scheme.

Ensure compliance with all relevant government regulations policies and best practice.

Handle complex benefit cases customer complaints and member queries professionally and efficiently.

Keep staff informed and trained on changes in benefits legislation and procedures.

Analyse performance data to identify training needs and service improvements.

Represent the Council at tribunal hearings and external meetings.

Promote a strong culture of fraud prevention and data security.

Coach and mentor staff conducting appraisals and development reviews.

Produce detailed management reports and contribute to service planning and policy development.

Skills/Experience:

Proven experience managing Housing Benefit and Council Tax Reduction services within a local authority.

Strong leadership people management and performance monitoring skills.

In-depth knowledge of DWP HB and CTRS regulations and audit requirements.

Ability to interpret complex legislation and communicate it clearly to staff and stakeholders.

Excellent organisational and project management abilities.

Strong analytical and reporting skills with attention to accuracy and deadlines.

Experience using benefits administration and performance monitoring systems.

Excellent communication and interpersonal skills with the ability to deal sensitively with customers and staff.

Proven ability to drive service improvements and deliver efficiencies.

Commitment to equality diversity and high standards of customer service.

Additional Information:

The closing date: 06/11/2025.

Hours: 37 per week.

Location: Southfield Road Loughborough Leicestershire LE11 2TU.

Work Arrangement: Hybrid minimum 2 days per week office presence required.

Required Skills:

Proven experience managing Housing Benefit and Council Tax Reduction services within a local authority. Strong leadership people management and performance monitoring -depth knowledge of DWP HB and CTRS regulations and audit requirements. Ability to interpret complex legislation and communicate it clearly to staff and stakeholders. Excellent organisational and project management abilities. Strong analytical and reporting skills with attention to accuracy and deadlines. Experience using benefits administration and performance monitoring systems. Excellent communication and interpersonal skills with the ability to deal sensitively with customers and staff. Proven ability to drive service improvements and deliver efficiencies. Commitment to equality diversity and high standards of customer service.

2 months contract with a Local Authority Job Summary: The Benefits Manager will lead and manage the Councils Benefits Service ensuring efficient delivery of Housing Benefit Council Tax Reduction and related financial support functions. The role is responsible for performance management compliance wi...