Technical Account Manager- Brazil

D·engage

Job Location:

São Paulo de Olivença - Brazil

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are seeking proactive high-performing Technical Account Manager at . This role merges skills in account management and technical project management to ensure the success retention and growth of our client base. The Technical Account Manager will be the primary liaison between clients and internal teams driving the implementation of digital marketing strategies while providing technical expertise and support.

Responsibilities:

Client Relationship Management:

Own a portfolio of existing client accounts providing efficient client liaison and project management to deliver on client requirements.
Actively consult clients regarding dEngage products and services assisting in creating digital strategies and advocating for their success.
Identify and close cross and upsell opportunities

Project Management:

Manage projects from conceptual design through implementation ensuring adherence to scope budget and timeline.
Develop comprehensive project plans merging customer requirements with company goals coordinating various teams throughout all project phases.
Monitor project progress make detailed reports on milestones and deliverables and maintain correct project time frames and status reports.

Technical Support and Consultation:

Respond to clients technical queries proactively and provide support and technical consultation.
Work closely with technical support and development teams to meet customer requests promptly.
Generate technical documents and provide clients with updates and training on new releases of products.

Requirements

Bachelors degree in Project Management Computer Science or related technical field.
Demonstrated understanding of Project management processes strategies and methods.
Good knowledge of SQL Javascript HTML and CSS is highly desirable.
Strong command of multi-channel and cross-device digital marketing journeys.
Ability to communicate technical information effectively to both technical and non-technical stakeholders.
Excellent problem-solving skills with a proactive approach to addressing challenges.
Superb presentation and time management skills.
Strong commercial acumen
Native/Bilingual English speaker

Benefits

Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
Competitive Benefits: Enjoy a comprehensive benefits package.

DEngage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Required Skills:

Must have qualifications: Proven Minimum 3 years of experience as a Customer Success Manager Account Manager or similar role in a SaaS environment. Strong understanding of SaaS business models and customer success principles. Excellent communication and interpersonal skills with the ability to engage effectively with customers and internal teams. Ability to analyze customer data identify trends and proactively offer solutions. Familiarity with customer success tools (e.g. Gainsight Zendesk Salesforce). Problem-solving mindset with the ability to navigate complex customer issues. Strong organizational and multitasking skills with a focus on details. Bachelors degree in Business Marketing or related field (preferred).