Desktop Support Engineer (French speaking)

Brussels - Belgium

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Desktop Support Engineer will act as the primary point of contact for end users providing technical support and maintenance across the organizations end-user computing environment. The role involves ensuring optimal performance of IT systems delivering high-quality service and maximizing the organizations return on IT investments.

This position includes responsibilities for the installation diagnosis repair maintenance and upgrade of hardware and software systemsincluding PCs laptops printers scanners payment devices and mobile endpoints. The engineer will provide both in-person and remote troubleshooting and end-user assistance as required.

Comprehensive on-the-job training will be provided offering opportunities to develop professional IT support and infrastructure management skills within a corporate environment.

Key Responsibilities

Install configure upgrade and support Windows 10/11 macOS and other authorized desktop applications and operating systems.
Provide maintenance and troubleshooting support for desktops laptops printers peripherals and networking hardware.
Support and troubleshoot mobile devices (iOS and Android) and Windows-based tablets.
Install upgrade and maintain self-service ticketing systems and chip-and-pin payment devices.
Customize hardware and configurations to meet user and site-specific requirements.
Perform preventive maintenance and remedial repairs on computing equipment and peripherals.
Manage inventory of spare parts and ensure proper documentation of equipment repairs and replacements.
Track and analyze incident trends to identify recurring issues and recommend solutions.
Coordinate with internal and external support teams to resolve escalated technical incidents.
Maintain and update the hardware and software asset register ensuring accurate records of deployed equipment.
Collaborate effectively with IT departments and business stakeholders to ensure timely response and resolution of technical issues.
Adhere to Health and Safety guidelines ensuring safe operation of all IT equipment and environments.

Skills & Experience Required

Proven experience in desktop and end-user support roles within a corporate or enterprise environment.
Strong technical proficiency in Windows 10/11 macOS Microsoft Office and common business applications.
Practical knowledge of hardware diagnostics imaging tools and device management systems.
Experience supporting printers scanners mobile devices and payment or ticketing systems is advantageous.
Excellent troubleshooting and problem-solving abilities.
Strong communication and customer service skills with a focus on providing user-friendly support.
Ability to work independently or as part of a team under the guidance of the Field Services Manager.

Education & Certifications (Preferred)

Bachelors degree or diploma in Information Technology Computer Science or a related discipline.
Relevant certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are advantageous.

Job SummaryThe Desktop Support Engineer will act as the primary point of contact for end users providing technical support and maintenance across the organizations end-user computing environment. The role involves ensuring optimal performance of IT systems delivering high-quality service and maximiz...

Job Summary

Comprehensive on-the-job training will be provided offering opportunities to develop professional IT support and infrastructure management skills within a corporate environment.

Key Responsibilities

Install configure upgrade and support Windows 10/11 macOS and other authorized desktop applications and operating systems.
Provide maintenance and troubleshooting support for desktops laptops printers peripherals and networking hardware.
Support and troubleshoot mobile devices (iOS and Android) and Windows-based tablets.
Install upgrade and maintain self-service ticketing systems and chip-and-pin payment devices.
Customize hardware and configurations to meet user and site-specific requirements.
Perform preventive maintenance and remedial repairs on computing equipment and peripherals.
Manage inventory of spare parts and ensure proper documentation of equipment repairs and replacements.
Track and analyze incident trends to identify recurring issues and recommend solutions.
Coordinate with internal and external support teams to resolve escalated technical incidents.
Maintain and update the hardware and software asset register ensuring accurate records of deployed equipment.
Collaborate effectively with IT departments and business stakeholders to ensure timely response and resolution of technical issues.
Adhere to Health and Safety guidelines ensuring safe operation of all IT equipment and environments.

Skills & Experience Required

Proven experience in desktop and end-user support roles within a corporate or enterprise environment.
Strong technical proficiency in Windows 10/11 macOS Microsoft Office and common business applications.
Practical knowledge of hardware diagnostics imaging tools and device management systems.
Experience supporting printers scanners mobile devices and payment or ticketing systems is advantageous.
Excellent troubleshooting and problem-solving abilities.
Strong communication and customer service skills with a focus on providing user-friendly support.
Ability to work independently or as part of a team under the guidance of the Field Services Manager.

Education & Certifications (Preferred)

Bachelors degree or diploma in Information Technology Computer Science or a related discipline.
Relevant certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are advantageous.