Police Services Support Supervisor II Police, Records Section

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation sustainability and consistently ranked as one of the best places to live and work in the 2025 Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) the highest number of annual NACo awards achieved in the history of the State of Maryland and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents improve existing programs upgrade working conditions and enhance citizen participation and public policymaking.

What are we looking for
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What youll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented diverse and inclusive workplace. Your input will not only be heard but it will be encouraged!
• We offer competitive compensation and great benefits including medical retirement and wellness programs.
• As a member of the Howard County Government team youll be helping drive our culture and directly impact what makes us an amazing place to work.

Include the following. Other related duties may be assigned.

Works and cooperates with coworkers and supervisors at all levels.

Learns and performs all essential job functions accurately.

Directly supervises employees in the Police Records Section. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Supervisory responsibilities include interviewing and training employees; managing leave and overtime; planning assigning and directing work; evaluating and appraising performance; administering rewards and discipling employees; addressing complaints and resolving problems.

Oversee the operations and maintenance of record management functions including record storage retrieval retention and release in compliance with applicable regulations and laws.

Maintains security protocol and ensures confidentiality in all records management practices.

Coordinates and manages State and Federal audit processes.

Review plan and assign such tasks as Public Information Act (PIA) requests NCIC validations and system entries criminal warrant processing and research record management controls Uniform Crime Report classification statistical reporting criminal records maintenance and release data entry electronic records archiving and other records related functions.

Conducts quality control audits through hands-on review and programmatic analysis to ensure accuracy and timeliness of work.

Evaluates office procedures and recommends changes; implements approved policy and procedure changes.

Maintain electronic records management programs complete programmatic analysis and prepare reports.

Responds to inquiries and explains procedures policies regulations and applicable laws.

Maintains positive professional communication with internal customers coworkers supervisors members of the public and external criminal justice agencies.

Associates degree and three (3) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of computerized records management systems and applicable legal requirements.

Skill in organizing and maintaining control over a secure and confidential records environment.

Familiarity with planning assigning and reviewing the work of subordinate employees.

Prior management or supervisory experience.

Experience in evaluating employee performance preparing evaluations and providing coaching and effective feedback to employees.

Ability to research and evaluate information and prepare related reports.

Ability to create maintain and track data utilizing office computer programs.

NCIC CN1 Certification MPTC Basic Instructor Certification and NCIC Instructor Certification.

Knowledge of Uniform Crime Reporting (UCR) requirements and criminal warrant processing.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision depth perception and ability to adjust focus. The office environment is usually quiet.

LANGUAGE SKILLS MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

Ability to read and follow applicable State and Federal laws.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.

Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Possession of a valid drivers license.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services () or World Education Services: International Credential Evaluation ( County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.