IST Training & Process Analyst (Fixed Term – 24 Months)

Wellington - New Zealand

Yearly Salary: $ 83135 - 91788

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Help shape how Parliament learns and works. 24-month fixed term role in a fun proactive tech team.

Mō te tīma About the Team

The IST Customer Experience team is the engine behind how Parliaments technology services are understood adopted and improved. Were a collaborative group that turns complexity into clarity through training documentation process design and knowledge sharing. We work across IST squads project teams and stakeholders to ensure systems are not only delivered but embraced.

Were also a fun and friendly team that enjoys a bit of banter and we value people who bring curiosity and a sense of humour to their work.

Mō te tūnga About the Role

Were looking for a Training & Process Analyst who thrives on making things better for our customers our teams and our systems. This role is central to how IST supports Parliament and were after someone whos not only technically capable but also proactive self-driven and willing to take initiative and make things better wherever you go.

Youll take the lead across four core areas that shape how Parliament works with tech:

Training & Documentation

Youll lead the creation and delivery of training materials for both end users and IST operations staff covering software hardware and business systems. Whether its classroom sessions one-on-one coaching or online modules youll ensure training is tailored effective and up to date. Youll support onboarding and upskilling initiatives and play a key role in preparing teams for new systems and processes making sure transitions are smooth and user adoption is successful.

Knowledge Management

Youll be responsible for capturing and maintaining the operational wisdom of IST. From FAQs and troubleshooting guides to process documentation youll ensure our knowledge base and customer portal are clear current and accessible. Youll facilitate knowledge sharing across teams coordinate with subject matter experts and champion collaborative tools and practices that support a culture of learning.

Process Analysis & Improvement

Youll document and refine workflows to ensure theyre efficient compliant and aligned with Parliamentary Service policy and Speakers Directions. Working with business units youll help implement role-based provisioning processes for IT systems monitor performance and recommend improvements that make a real difference to how we work.

Operational Support

Youll assist team leaders with planning reporting and analysis and contribute to platform and infrastructure projects. Youll also assess IST projects for transition readiness providing advice that helps ensure new systems are adopted successfully and sustainably. This role offers plenty of scope to step outside the PD when needed. If something needs doing youll be the kind of person who gets it done.

Tō kete What You Will Bring

Experience in training documentation and process improvement in a tech environment
Strong communication and technical writing skills
Familiarity with Microsoft 365 iOS/Android and knowledge management tools
Ability to work independently and collaboratively
A proactive mindsetwilling to go beyond the PD when something needs doing
ITIL Foundation certification and/or relevant tertiary qualification (preferred)
Experience in asset management billing or software licensing is a bonus

Ngā āhuatanga kei a mātou Whats in it for You

Youll be part of a team that values initiative collaboration and continuous improvement. We offer five weeks of annual leave flexible working arrangements and the opportunity to shape how Parliament interacts with also offer access to an on-site gym and pool.

This is a fixed-term role for 24 months. The starting salary range is $per annum.

Me pēhea te tuku tono How to Apply

Applications close midnight Sunday 16 November 2025. Please apply online. For more information or a confidential kōrero contact

If you have any support or access requirements please let us know when you apply so we can assist you through the recruitment process.

Required Experience:

Help shape how Parliament learns and works. 24-month fixed term role in a fun proactive tech team.Mō te tīma About the TeamThe IST Customer Experience team is the engine behind how Parliaments technology services are understood adopted and improved. Were a collaborative group that turns complexity ...