Technical Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Telnyx
Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.
Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
Telnyx is seeking a Technical Operations Manager to lead our global IT and Security operations ensuring business continuity operational excellence and compliance across a rapidly evolving high-performance technical environment.
As the senior leader of IT at Telnyx youll report directly to the CEO and take ownership of the companys IT infrastructure security frameworks and internal systems worldwide. Youll drive strategy elevate operational maturity and lead a distributed team focused on resilience automation and security at scale.
What Youll Do
- Lead and scale the IT and Security Operations teams globally fostering a culture of ownership accountability and technical excellence.
- Own and evolve the security and compliance strategy maintaining adherence to frameworks such as ISO 27001 SOC 2 GDPR CCPA and PCI.
- Oversee global IT systems supporting distributed teams and high-availability environments ensuring reliability scalability and security.
- Monitor and improve application compliance proactively identifying gaps and collaborating with Product Owners to drive continuous improvement.
- Lead disaster recovery and business continuity planning ensuring robust response and recovery capabilities.
- Introduce new tools processes and best practices to streamline operations and enhance security posture.
- Ensure service excellence across internal technical support (Level 3) delivering timely and effective solutions to critical escalations.
- Develop performance metrics and reporting for both internal leadership and external audits.
What Youll Bring
- 7 years of progressive experience in IT Operations Security or Technical Infrastructure roles with at least 3 years in a leadership capacity.
- BS/MS in Computer Science Engineering or equivalent technical experience.
- Proven experience managing global teams and complex distributed environments.
- Strong technical knowledge across Linux Python Microservices Nginx RabbitMQ SQL CI/CD pipelines Git Graylog Docker and Kubernetes.
- Expertise in compliance frameworks (ISO 27001 SOC 2 GDPR CCPA PCI).
- Excellent communication and stakeholder management skills with the ability to translate technical complexity into business strategy.
- A proactive hands-on approach with the ability to zoom out strategically when needed.
- Proven record of implementing scalable systems and processes that improve performance and reduce risk.
- Comfortable being on-call for critical issues outside of standard hours when necessary.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
At Telnyx, we build voice, messaging, data and wireless services that facilitate high-fidelity, secure and modern modes of communication. As engineers, we develop globally distributed services that empower developers to create applications capable of real-time communication. We have n ... View more
