Client Relationship Partner – 3 Exciting 12-Month Contract Roles!

CLIENT RELATIONSHIP PARTNER

About Us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose Christian care organisation we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW ACT WA) and Baptist Care SA we employ over 12000 dedicated employees and support over 38000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage our passion and our priority are the customers we strive to deliver care as it should be with people right at the centre

About the Role

As the Client Relationship Partner your role is to generate revenue through the sale of Baptcares residential products and services to new customers within a designated territory.

Working as part of a sales team this position generates and converts sales leads within their territory into new Baptcare customers by adopting an engagement approach that unearths and delivers customer requirements.

This position contributes to the growth of Baptcares customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptcare Community they choose to live in.

Key Duties

• Assist customers and their representatives to access and register with My Aged Care (MAC)
• Maintain a sound understanding of the MAC and ACAT assessment processes for funded care
• Manage relationships with prospective customers and their nominated representatives
• Record and track all customer interactions in Salesforce CRM
• Arrange and conduct professional and empathetic site tours ensuring all rooms are sales-ready
• Monitor presentation standards of facilities and coordinate rectification of any issues
• Collaborate with site teams to ensure a seamless and informative tour experience for all walk-ins
• Identify customer needs - clinical social financial and spiritual - and align them with the most suitable Baptcare service
• Accurately prepare and execute resident agreements and explain key terms to residents and their nominees
• Build strong referral networks with GPs hospitals public health networks and community organisations
• Develop strategies to grow referral opportunities and maintain an active waitlist
• Participate in regular site meetings to discuss upcoming admissions and discharges
• Maintain up-to-date knowledge of aged care funding models supplements and financial support options
• Ensure accurate and timely completion of reports territory records enquiries and complaint handling
• Support marketing initiatives open days expos and community events
• Travel between sites as required and participate in ongoing training and development

About You

Youre a customer-focused professional with experience in sales relationship management or a similar service-oriented role. While aged care experience is highly desirable its not essential - what matters most is your ability to build trust connect with people and guide them through important decisions with empathy and professionalism.

You bring proven sales and negotiation skills strong communication and presentation abilities and confidence using CRM systems such as Salesforce. A good understanding of the My Aged Care (MAC) process fees and legislative requirements is an advantage but training and support will be provided.

Youre goal-driven adaptable and committed to delivering quality service while aligning with Baptcares Mission Vision and Values.

For You
Baptcare is focused on living our values not just talking about them. Youll find the culture at Baptcare is one of genuine respect support and positive intention. We work hard to achieve results through change continuous improvement and ongoing focus on providing the best service delivery to our stakeholders.

Further the successful candidate will receive:

• 12 month full-time fixed-term contract with opportunity to extend.
• Work with a supportive and dynamic team.
• A competitive salary plus access to the tax benefits of salary packaging and novated leasing.
• Career and development opportunities.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

If you have a true passion for caring for the elderly and ensuring their wellbeing and daily lifestyle needs are met we would love to hear from you!

How to Apply

ClickApply Nowto submit your application.
Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process please contact

Baptcare is committed to building a respectful and inclusive workplace appointing the best person for the role and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is a child safe organisation that is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and accordance with Baptcares code of conduct all Baptcare employees are committed to keeping children safe within the organisation and act in their best interests at all times.

At Baptcare we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees volunteers the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.