Bilingual Receptionist Administrative Assistant Insurance

Job Posting: BILINGUAL (FRENCH/ENGLISH) Receptionist / Office Administrator at Desjardins Insurance

Location:Dieppe NB

Full-Time

Join Desjardins Insurance Where Service Meets Excellence

Desjardins Insurance is a recognized leader in the Canadian insurance industry known for our commitment to exceptional client service and community-focused values. Were currently seeking a Bilingual Receptionist / Office Administrator to join our dynamic team. If youre highly organized detail-oriented and thrive in a fast-paced environment this is your opportunity to make a meaningful impact.

Position Overview

As the Receptionist / Office Administrator youll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.

Key Responsibilities

Client Service & Communication

• Greet and assist clients with inquiries related to policies coverage and claims.
• Provide clear guidance on insurance products and policy changes.
• Build strong respectful relationships with clients by understanding their unique needs.
• Resolve service issues efficiently aiming for first-contact resolution.
• Maintain accurate and confidential records of client interactions.
• Stay up-to-date on industry trends product updates and regulatory changes.

Reception & Communication Management

• Answer and manage incoming calls: screen redirect and take messages.
• Ensure timely and accurate message distribution to relevant team members.

Operational & Administrative Support

• Manage daily operational tasks including non-payment follow-ups and message tracking.
• Handle bank deposits and payments with precision.
• Process incoming and outgoing mail packages and deliveries.
• Support sales and service teams in achieving client service and sales goals.

Office & Resource Management

• Monitor and order office supplies to maintain inventory levels.
• Assist with document preparation scheduling and project coordination.

Qualifications

• Associates degree or higher in office/business administration (preferred).
• Minimum 2 years of experience in a receptionist or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and office management systems.
• Must have strong typing ability. Minimum typing speed of 40 words per minute (WPM) is required.
• Commitment to delivering outstanding customer service.
• General Insurance License (Level 1 or 2) is an asset but not required at the time of interview.
• Fully bilingual in English and French with strong verbal and written skills.

Why Join Us

• Competitive Salary: $47500$50000 annually plus commission opportunities.
• Comprehensive Benefits: Health coverage begins after a 3-month probation period.
• Career Development: Access to professional growth and advancement programs.
• Supportive Environment: Be part of a team that values collaboration and excellence.

How to Apply

Interested candidates are invited toapply online.

We thank all applicants for their interest. Only those selected for an interview will be contacted.