Reservations Agent | Waldorf Astoria Amsterdam

As an Individual Reservations Agent for the Waldorf Astoria Amsterdam you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria True Service Standards.

Essential functions:

Responsibilities:

• Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.

• Participates in developing new programs and ideas to improve sincerely elegant service guest satisfaction and revenue sources.

• To provide guidance and assistance to reservations agents in special requests or problems that may arise in the department

• Ensure all incoming reservations are handled act on new reservations updating and cancelling of reservations

• Strong telephone skills and strong in communication.

• Responsible that any no-shows waitlists Trace reports & profile update are consistently done in a proper way respecting all deadlines.

• To handle administrative report requirements

• To handle special projects delegated by the General Manager/ Commercial Director/Reservations Manager

• Communicate with sales team and ensure to follow-up on any possible leads trends pick-up/wash at early stage.

Organization / Training:

• Training Records must be kept updated and planned training completed.

• Ensures implementation of all the instructions coming from Revenue Team.

• Ensure a consistent high standard of presentation is maintained for the department.

EOE/AA/Disabled/Veterans

What are we looking for

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Ability to communicate in English both orally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Any additional language(s) is (are) beneficial.

• Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.

• Gains and maintains a broad cultural awareness.

• A broad knowledge of the city of Amsterdam in order to provide a spotless guest experience.

• Maintain good communication and working relationships with all hotel departments.

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!