Community Leasing Relations Coordinator

CLV Group is a premier Canadian real estate firm specializing in the acquisition development and management of high-quality real estate assets. We deliver exceptional returns by aligning strategic acquisitions with expertly executed developments innovative asset management and operational excellence. Our consistent performance is no accident - its driven entirely by the strength of our people.

What truly differentiates CLV is our belief that real estate can and should be a force for good. Were not just in the business of buildings; were in the business of building better communities. From office-to-residential conversions to mixed-use developments we approach every project through a lens of sustainability impact and long-term value.

Our culture is rooted in passion purpose and a strong sense of community. We cultivate thriving environments where residents businesses and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA ensuring that as we grow so do the communities we serve. We want to show the world that a business can scale AND do good at the same time.

CLV is at a pivotal moment of expansion. With aggressive growth projections and a robust pipeline of projects we are actively scaling across all areas of our business. For investors that means strong fundamentals and long-term value creation. For top-tier talent it means meaningful work career growth and a chance to be part of something transformative.

If you are a professional looking to build a rewarding career in real estate - CLV Group offers an unparalleled opportunity to grow contribute and make a lasting impact.

Find out more about our upcoming projects here: you curious about a career in real estate Do you have a passion for people processes and delivering exceptional service If you answer yes to any of these questions CLV Groups Community Leasing RelationsCoordinator role might just be the perfect fit for you.

We are seeking an energetic and detail-oriented team member who will play a critical role in supporting our Leasing Agents ensuring a seamless high-quality experience for both prospective and current residents. You will be the key handoff point between our leasing and operations teams processing applications managing monthly payments following up on inquiries and collections and helping to ensure our communities run smoothly.

The ideal candidate is organized proactive and caring someone who brings warmth professionalism and enthusiasm to every interaction. This role is also perfect for someone who values teamwork and culture-building and who enjoys making things happen efficiently and effectively.

In addition to the duties typically expected of a professional coordinator you will be responsible for:

Leasing & Application Processing

• Manage the full application review and lease completion process for communities assigned to you from document collection review to approval and lease preparation ensuring accuracy and compliance with policies.
• Maintain detailed and accurate records within CRM and our leasing and property management systems.
• Follow up with prospective residents to nurture leads and support leasing conversions to ensure the application review to lease completion process operates efficiently.
• Act as the bridge between Leasing Agents and internal teams to ensure smooth move-ins move-outs and lease renewals.
• Identify opportunities to improve leasing workflows efficiency and resident experience.

Customer Experience

• Serve as the first point of contact for resident and leasing inquiries responding promptly and professionally via phone email and in-person.
• Deliver a welcoming informed and engaging experience that reflects CLVs brand and values.
• Foster positive relationships with residents and prospects through proactive communication and follow-up.
• Support a culture of exceptional service by promoting empathy respect and responsiveness in every interaction.

Payment Processing & Collections

• Process monthly rental payments and ensure timely posting within company systems.
• Monitor overdue accounts and support collections efforts through courteous follow-ups and communication with residents.
• Coordinate with internal teams to resolve payment-related issues quickly and professionally.

Operational & Administrative Support

• Prepare and maintain reports on leasing metrics and resident inquiries to support data-driven decision making.
• Ensure all leasing activities comply with internal policies and applicable regulations.
• Collaborate with cross-functional teams to ensure consistent high-quality service delivery.

Qualifications & Skills

• Experience in leasing property management accounting administration or customer service preferred but not required.
• Proficiency in CRM software property management systems (preferably Yardi) and Microsoft Office Suite.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional interpersonal and written communication skills with a customer-first solutions-oriented mindset.
• Positive team-oriented energy with a collaborative and supportive approach.

• Fluency in multiple languages to assist a diverse community of residents and prospects preferred.

Most importantly we are a small yet mighty team. This is a roll up your sleeves help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed as our team will do for you when you need it.

This role is based in our offices five days a week giving you the opportunity to work closely with your colleagues learn from experienced professionals and grow in a highly engaged team environment.

Learn more about our working at CLV here:

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people period. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national or ethnic origin gender age disability sexual orientation gender identity and/or expression marital or civil status political affiliation family or parental status or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Our team handles a lot of sensitive information which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with CLV Group!

Required Experience:

IC