Head of Collection

Head of Collection

About Satispay

Satispay stands as a recognised leader in the European FinTech landscape a company where a relentless drive for achievement is powered by a clear impactful mission. We were born from a powerful vision to revolutionise everyday payments making them simple fair and accessible to everyone. Our strategic imperative is to continue shaping the future of money by simplifying complex financial interactions to profoundly improve peoples lives.

As a high-growth scale-up Satispay represents a dynamic environment at the forefront. Joining our team means stepping into a critical role with the authority and responsibility to drive significant business outcomes and shape the strategic trajectory of the company and the industry.

We are powered by a culture of ownership relentless execution and strategic foresight. We are brave in our approach making courageous decisions and tackling challenges head-on underpinned by a deep sense of responsibility for sustainable ethical and long-term success.

What youll be doing

As our Head of Collection youll be at the forefront of our financial performance with a direct impact on our asset quality. Your mission is to design and deliver the entire collection strategy optimizing the process to maximize returns while minimizing costs. To do this you will lead a dedicated team of analysts and operational agents owning the complete end-to-end process from early delinquency through to managing external debt collection agencies. This high-impact leadership role also requires building strong connections with key internal stakeholders (like Business Product and Risk) and external partners.

This is an opportunity to lead within a high-growth constantly evolving environment a challenge perfectly suited for an executive ready to navigate and shape change at scale and contribute to something bigger.

In this role embodying ownership and a commitment to craving impact you will be expected to deliver significant results by:

• Designing and executing the collection strategy. Analyzing data to create the most effective contact strategy then implement it operationally using best-in-class market technologies (e.g. predictive dialers 2-way SMS).

• Leading and developing your team. Leading a team with two soulsoperational (agents) and analytical (analysts)and being responsible for their growth motivation and driving them to achieve excellent performance.

• Optimizing performance and ROI. Constantly monitoring performance through analysis and reporting ensuring every investment in collection activities generates maximum return and presenting clear insights to senior management.

• Guaranteeing service levels. Ensuring that all SLAs are met guaranteeing that customers are attended to and served in a timely and appropriate manner.

• Managing Stakeholder Collaboration. Coordinating closely with internal teams (Risk Product Legal Customer Care) to ensure the collection process is an integrated part of the customer experience while also managing key relationships with external stakeholders like debt collection agencies bureaus and regulators.

• Innovating and managing strategic relationships. Constantly researching new technologies and approaches to innovate our processes. Youll manage relationships with key stakeholders both internal (Risk Product Legal) and external (collection agencies credit bureaus).

You will lead and mentor high-performing teams collaborate closely with peers with structured communication and transparency demonstrating a commitment to integrity and ownership.

Who were looking for

We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors.

You will lead by example combining ambition with purpose drive impactful results and cultivate ownership and continuous improvement in our dynamic environment.

• Experience in Credit & Collections. You have at least 7 years of experience in the field with a solid track record in a leadership role and a degree in economics finance or a quantitative field.

• Strategic Acumen. You have a proven track record of designing implementing and optimizing complex collection strategies to improve recovery rates and reduce costs.

• Analytical & Problem-Solving Mindset. You possess excellent analytical skills. You know how to use data analysis and reporting tools to monitor performance and drive actionable insights.

• Leadership Skills. You have direct experience in managing and developing teams fostering a culture based on performance collaboration and the growth of your people.

• Stakeholder Management. You know how to communicate effectively and manage complex relationships with diverse stakeholders both internal and external translating complex data into clear actionable messages.

We recognise that exceptional leadership comes in many forms. If you believe you have the vision experience and drive to help us shape the future of money we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring even if their experience doesnt align with every listed requirement.

Why this is your place

This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impact is met with meaningful rewards and opportunities.

• Shape the future: Play a pivotal role in defining and executing the strategy that will propel Satispay to its next level of success in Europe and beyond shaping the world of money.

• Drive transformative impact: Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses.

• Operate in high-growth: Thrive in a dynamic fast-moving environment that demands bravery resilience and rapid decisive action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding.

• Significant Equity participation: Directly share in Satispays success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success.

• Lead exceptional teams: Build mentor and collaborate with high-performing teams in a culture of ownership collective success and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on.

Our benefits & perks

We believe high commitment effort and impact deserve to be highly rewarded and supported. Thats why we created Satispay CareAbout our way of making sure youre supported in your well-being growth and finances:

CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Meal vouchers

Equal-Opportunity Employer
At Satispay were proud to be an equal-opportunity employer. We celebrate diversity and inclusion welcoming individuals of all backgrounds. This opportunity is open to everyone regardless - for instance - of race colour religion sex gender identity sexual orientation and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours Our values and pillars arent just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place
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Required Experience:

Director