Billing and Claims Specialist

This role is located in our Denver Tech Center Office. This is not a remote position.

WHAT YOULL DO:

• Determines coverage for medical dental and vision procedures by studying provisions of the members health policy
• Extracts additional information as required from outside sources including claimant physician employer hospital insurance carriers and other third partners
• Initiates investigation of questionable claims
• Resolves medical dental and vision claims and billing questions and issues by
• examining the summary of benefits
• contacting the carrier and/or the provider billing office to ensure the member is not being overcharged
• calculating out-of-pocket costs based on benefits
• initiating reimbursement requests with the carrier
• composing appeal letter
• Provides information on year-to-date deductible copay and coinsurance activity to team members
• Maintains quality customer service by following customer service practices and responding to customer inquiries in a timely manner
• Protects claimant information by following HIPAA guidelines
• Reports claim status updates in proprietary CRM and provides detailed information on each claim

WHO YOU ARE:

Our Navigation Operations is a fast-paced dynamic and growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.

• Strong communication skills both written and verbal
• Professional experience with both benefit plan interpretation provider billing practices and claim adjudication
• Strong demonstration of critical thinking and problem-solving skills
• Bachelors degree in health sciences or related field and minimum of 2 years of experience as a medical claims specialist preferred

Expected hourly rate - $22-$25/HR

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017 Rightway has raised over $130mm from investors including Khosla Ventures Thrive Capital and Tiger Global at a valuation of $1 billion. Were headquartered in New York City with a satellite office in Denver and Dallas. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.

2) We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.

4) We cultivate grit

Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.

5) We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes beliefs background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit qualifications need and performance.