Chief Operating Officer (COO) for Microsoft focused Cybersecurity Firm

Turn strategy and bookings into predictable profitable auditready outcomes. Lead service delivery service management customer success partner delivery and continuous improvement. Embed CMMC into every engagement and scale repeatable delivery models for the DIB.

What youll own

Service Delivery & Operations

• Endtoend ownership of Managed Services Professional Services/Project Delivery Customer Success and Service Operations.

• Standardize delivery for enablement (fixed price) and managed services (CMMC/security) with playbooks/runbooks SLAs/OLAs and quality gates.

• Operate Microsoft GCC High Licensing onboarding lifecycle and support aligned to compliance requirements.

CMMC & Compliance Operations

• Bake NIST/CMMC controls into workflows evidence capture continuous monitoring and audit readiness.

• Build repeatable DIBready patterns that protect CUI and reduce timetoauditready.

Financial Discipline & Scale

• Own services P&L; drive utilization capacity forecasting backlog burndown and grossmargin improvement.

• Automate with RMM and APIdriven runbooks to reduce costtoserve and increase quality.

Customer Outcomes & Escalations

• Executive sponsor for strategic accounts; lead major incidents; maintain topquartile CSAT and retention.

• Govern delivery of Complementary Partner Services (vendor oversight joint SLAs security posture).

CRO Alignment & Handoffs

• Coown Revenue Quality with the CRO: ensure sold work matches delivery capacity margin compliance and risk profile.

• Define and enforce SalesDelivery handoffs (deal desk SOW standards kickoff success criteria).

• Provide delivery insights to marketing/product marketing (case studies proof points offers).

Qualifications :

Required Qualifications

• 10 years in technology delivery with 5 in senior operations leadership (VP/Head/COO) in an MSP/SI.

• Deep Microsoft expertise (Azure Microsoft 365 security) and experience operating Microsoft GCC/GCC High or regulated environments.

• Proven CMMC/NIST operationalization (controls evidence audit readiness).

• MSP billing understanding (PSA Microsoft NCE) and automation platforms (RMM API integrators such as n8n Rewst).

• Strong ITIL/servicemanagement background; demonstrated P&L capacity utilization and margin management.

• Excellence in building leaders resolving escalations and scaling processes.

• Education: College degree preferred not required.

Preferred

• Experience running licensing onboarding/support operations; partner codelivery governance.

• Automation mindset (runbooks evidence automation telemetry/ops analytics).

Additional Information :

Compensation & benefits

• Competitive executive compensation (base performance bonus stock options after first year).

• Comprehensive benefits (medical retirement PTO professional development).

• Missiondriven work that directly strengthens the national security supply chain.

Remote Work :

Yes

Employment Type :

Full-time