REF81840VConsultant WTS Salesforce
Share
Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Salesforce Level 2 (L2) Support Engineer to provide advanced support for our Salesforce platform. You will act as a key escalation point between the L1 support team and Salesforce admin/development teams. Your responsibilities will include troubleshooting user issues managing configuration changes ensuring platform stability and working closely with cross-functional teams to ensure timely and effective resolution of incidents and service requests.
Key Responsibilities
- Respond to and resolve Salesforce issues escalated by L1 support teams within defined SLAs.
- Perform root cause analysis and resolve functional or technical issues related to Salesforce Sales Cloud Service Cloud or other modules.
- Manage user roles profiles permissions page layouts and data access requests.
- Assist in data management tasks including data imports exports and deduplication.
- Work with development/admin teams to escalate and fix bugs enhancements and integrations as needed.
- Maintain documentation related to support procedures known issues and resolution steps.
- Collaborate with Salesforce Admins and Developers to implement minor configuration changes.
- Monitor platform health and proactively identify potential issues or performance bottlenecks.
- Ensure adherence to ITSM processes (e.g. incident change and problem management).
- Provide support during Salesforce updates releases and integration changes.
- Required Skills and Qualifications:
- 3 years of hands-on experience supporting Salesforce users or administering Salesforce environments.
- Strong understanding of Salesforce standard objects custom objects workflows validation rules and security models.
- Experience with troubleshooting integrations and APIs (e.g. REST middleware tools).
- Familiarity with Salesforce reports dashboards and data tools (Data Loader Workbench).
- Excellent communication and documentation skills.
- Ability to work collaboratively across teams and handle high-pressure environments.
- Salesforce Administrator Certification (ADM-201) preferred.
Optional /But Beneficial
- Experience with ITSM tools (e.g. ServiceNow Jira).
- Knowledge of Apex Lightning Components or Flow.
- Familiarity with Agile/Scrum methodologies.
- Prior experience supporting users in a large-scale Salesforce environment.
Qualifications :
Salesforce L2 Support Lead
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
