Agente de Soporte Técnico Remoto Bilingue
Share
Job Location:
Yearly Salary:
Posted on:
Vacancies:
Job Summary
What success looks like in this role:
Provides Tier 1 and Tier 2 support.
Troubleshoots and resolves complex issues including:
o Supporting maintenance of hardware /software client propriety COTS and Unisys applications and issues with voice communications and voicemail systems and
o Assisting with resolution of Issues with network connectivity printing and remote access to desktop equipment.
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
Communicates problem resolution and root cause information to users both technical and non-technical to help prevent future recurrence.
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents requests and queries.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
#LI-PA1
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally 2-4 years experience in area of responsibility
#LI-PA1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Key Skills
- Internship
- Accounts Receivable
- Generator
- Computer Operating
- Corporate Risk Management
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
