CLK 12R Customer Service Representative

Cranbrook - Canada

Monthly Salary: Not Disclosed

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

The Team
Youll be joining the In-Person Services Team as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and this public-facing position youll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported and we encourage applicants from all backgrounds to apply.

The Role
In this role as a Customer Service Representative youll be responsible for helping people in-person by phone and through digital channels. Youll handle tasks like data entry reviewing applications processing payments and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind helpful and inclusive service that truly makes a difference. We are committed to providing Service with Heart to everyone we serve.

Qualifications:

Education and Experience Requirements

Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma BCAGD General Educational Development Certificate GED etc.).
Experience providing inclusive customer service to a diverse clientele.
Experience delivering service excellence in a high volume fast paced rapidly changing environment through in-person virtual technologies and telephone interactions.
Experience using digital applications/databases to search for and record information.
Experience in word processing/data entry and using computer applications such as MS Word Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

Additional years of experience in any of the above requirements and/or preferences.
Experience with conflict resolution and de-escalating emotionally charged situations.
Experience providing services to clients experiencing poverty substance use and/or mental health concerns.
Experience maintaining administrative files and record keeping.
Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal provincial federal) while following processes and procedures.
Customer service training and/or certification.
Experience handling financial transactions from the public (e.g.: payment processing cash handling).

For questions regarding this position please contact.

About this Position:
These positions have full-time on-site requirements.
Currently there are permanent vacancies available in the following locations: CranbrookFort St. James Fort St. John Oliver Penticton Salmon Arm Vernon and Smithers.
An eligibility list may be established to fill future permanent on-site vacancies across the Ministry of Citizens Services in the above locations as well as the following locations: 100 Mile House Ashcroft Atlin Bella Coola Burnaby Burns Lake Campbell River Chetwynd Chilliwack Clinton Courtenay Creston Daajing Giids Dawson Creek Dease Lake Duncan Fernie Fort Nelson Ganges Golden Grand Forks Hazelton Houston Invermere Kamloops Kaslo Kelowna Kitimat Lillooet Mackenzie Maple Ridge Masset Merritt Nakusp Nanaimo Nelson Port Alberni Port Hardy Powell River Prince George Prince Rupert Princeton Quesnel Revelstoke Sechelt Sparwood Squamish Stewart Surrey Terrace Trail Ucluelet Valemount Vanderhoof Williams Lake.
To learn more about these B.C. communities you can click on the Hello BC link here!
A Criminal Record Check (CRC) and/or Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Serviceis available to Indigenous (First Nations status or non-status Inuit or Métis) applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge skills abilities competencies and other position-related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES- A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES- Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process including helpful tips and videos about the application process visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit the Technical Assistance page of MyHR.

Required Experience:

Unclear Seniority

DescriptionThe TeamYoull be joining the In-Person Services Team as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and this public-facing position youll work closely with a variety of colleagues who...