Production Support Summit trading system

Location: NYC (Hybrid 3 days onsite/week)

We are seeking a skilled Production Support Analyst to join our Global Markets IT Support team. Youll play a key role in keeping business-critical applications stable and reliable ensuring smooth operations for trading and support teams across regions.

In this role youll work closely with development infrastructure and business users to monitor systems resolve incidents and continuously improve performance and workflows. Its a hands-on opportunity to work in a fast-moving trading environment and collaborate with teams across time zones.

Role and responsibilities

• Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives Securities Lending Global Macro (Rates FX Commodities) and Credit.
• Act as a key support contact for the Summit Front platform ensuring reliability and responsiveness to Front Office users especially on post-trade processes (booking trade execution tracking and settlement).
• Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit investigating and resolving incidents quickly.
• Manage and prioritize user requests track incidents and coordinate escalations with development and infrastructure teams.
• Partner with business and IT teams (both locally and globally) to troubleshoot issues implement fixes and plan upcoming releases.
• Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front.
• Maintain clear communication with stakeholders through regular updates and status reporting.
• Identify opportunities to streamline monitoring automation and incident management practices.

Qualifications :

• Previous experience in IT Production or Application Support ideally supporting Front Office environments in financial services.
• Strong knowledge of Summit Front and an understanding of trading workflows pricing and booking processes.
• Familiarity with financial instruments such as structured products equity options repos TRS interest rate derivatives and credit products.
• Working knowledge of FIX protocol; SQL skills are a plus.
• Excellent communication and interpersonal skills to effectively support and liaise with Front Office users.
• Ability to manage multiple priorities in a fast-paced high-pressure environment.
• Strong problem-solving mindset and attention to detail.
• Experience with Agile practices is an advantage.

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

• The salary range for this role is US$110000 - US$150000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays 5 sick days 2 personal days per year
• Company health dental and vision insurance plans FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time