Customer Solutions Engineer
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Responsibilities
Customer Support
Serve as the first line of technical support for customer inquiries troubleshooting and issue resolution.
Monitor and ensure system reliability escalating performance issues when needed.
Document track and manage customer support cases with accuracy and professionalism.
Collaborate with cross-functional teams (Engineering Product Sales) to align solutions with customer needs.
Report software- or system-related issues to the appropriate teams using defined reporting processes.
Support warranty performance and data integrity efforts by maintaining detailed case records.
Contribute to customer-facing resources including FAQs process guides and training materials.
Promote a customer-centric ethos by tracking and addressing customer concerns through monitoring tools
Customer Portfolio Management responsibility
Continuous Improvement Customer-Facing Processes
Identify opportunities to improve customer support workflows tools and documentation.
Assist in the development and automation of processes that enhance quality and efficiency.
Partner with cross-functional teams to test and deploy updates to customer-facing systems.
Support the development of dashboards reports and metrics to track customer experience and support effectiveness.
Contribute to procedure manuals and knowledge bases maintaining revision control and accuracy
At Nextracker we are leading in the energy transition providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology data monitoring and analysis services.
For us at Nextracker sustainability is not just a word. Its a core part of our business values and our operations. Our sustainability efforts are based on five cornerstones: People Community Environment Innovation and Integrity. We are creative collaborative and passionate problem-solvers from diverse backgrounds driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Culture is our Passion
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Nextracker provides intelligent solar tracker solutions for utility-scale and distributed generation projects to transform PV plant performance. Call now.
