RCMSupervisor, Quality Assurance- Payment Posting

Job Title: RCM Quality Assurance Supervisor - Payment Posting

Must reside in the following states: AL AZ FL GA IL IN KS KY MI MN MO NC NJ OH OK PA TX VA

Job Summary

The Supervisor for RCM QA (Payment Posting) is responsible for the oversight of payment posting performance quality assurance and process optimization across multiple practices including vendor-supported and offshore teams. This role ensures timely accurate posting of insurance and patient payments reconciliations and financial reporting. The Supervisor focuses on daily QA audits workflow improvements training programs and trend analysis acting as a critical liaison between production teams and RCM leadership to promote standardization and data-driven decisions.

Duties and Responsibilities

Supervise and support the day-to-day activities of payment posting staff and offshore partners.

Ensure accurate and timely posting of all payment types adjustments denials and patient responsibilities in alignment with organizational and payer standards.

Perform QA audits (1015% sample minimum initially) and monitor error types such as over/under posting payer mismatches and incorrect denial assignments.

Log and trend QA errors providing monthly reporting and root-cause analysis to leadership.

Use of PowerBI and other tools to develop dashboards reflecting site-specific and function-specific metrics.

Coordinate with RCM managers and supervisors to align training needs system updates and error remediation.

Establish and maintain structured feedback loops with production teams and escalation protocols for recurring or critical issues.

Reconcile EOBs deposits and unapplied cash; address complex discrepancies and escalate when necessary.

Maintain and update SOPs QA workflows audit logs and training documentation.

Lead onboarding and continuous training of internal and offshore staff on QA expectations and posting procedures.

Ensure adherence to HIPAA payer and regulatory compliance standards.

Promote collaboration across departments and encourage staff engagement and professional growth.

Assist with standardization efforts across ECP and scale QA resources.

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

Minimum Required: 3 years of experience in payment posting

Preferred: 1-2 years in a supervisory and/or QA-focused role

Knowledge Skills and Abilities Requirements

Strong knowledge of payment posting protocols denial handling reconciliation and billing compliance

Analytical thinker with ability to interpret QA data and drive process improvements

Detail oriented professional attitude reliable

Strong time management and organizational skills to support the leadership of this function

Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to

avoid mistakes or misinterpretations

Interpersonal skills to support customer service functional and teammate support needs

o Able to communicate effectively in English both verbally and in writing

o Ability to effectively engage and present to diverse audiences at all levels in the organization

o Capable of building strong cross-functional relationships and leading with influence

Ability for basic to intermediate problem solving including mathematics

Intermediate computer operation

o Proficiency with Microsoft Excel Word PowerPoint and Outlook

Specialty knowledge of systems relating to job function

o EHR/PMS Platforms (e.g. NextGen Waystar)

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Knowledge of payer guidelines and HIPAA regulations

Supervisory Responsibilities:

Direct supervision of payment posting staff and QA oversight of offshore production teams

Responsible for QA audit processes performance monitoring training and corrective action

Reports team metrics and staffing insights to RCM leadership on a regular cadence

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Responsibilities include interviewing hiring and training employees planning assigning and directing work; appraising performance rewarding and disciplining employees addressing complaints and resolving problems.

Location/Work Environment:

For remote team members HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.

Exposure: Works in a normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer fax copier printer scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

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EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Please do not contact the office directly only resumes submitted through this website will be considered.

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.