Customer Service Specialist (Armenian or Russian Fluency)

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community well-being. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical non-profit. We are 900 people strong and growing!

General Summary:

Under general supervision the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Essential Duties and Responsibilities

Provide customer service and support to parents providers and other interested parties including the following responsibilities:

Customer Service and Communication (45%)

• Serve as the first point of contact for parents providers and other interested parties in person and over the phone.
• Operate the Agencys main telephone switchboard using ACD software answering calls professionally routing them appropriately and recording wrap-up codes.
• Greet visitors verify family enrollment in the CC4 system and notify the appropriate department(s) of their arrival.

Document and Data Management (35%)

• Receive organize and process mail and documents submitted by parents and providers.
• Accurately log documents in the CSC Database date-stamp them and forward to the correct department(s).

Clerical and Administrative Support (20%)

• Perform general clerical duties including scanning photocopying filing faxing typing and mail processing.

Job Specifications

Minimum Required

• Education and Experience:
  • Minimum high school diploma or equivalent and one year of customer service experience.
• Professional/Technical Certifications: n/a
• Technical Requirements:
  • Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills. MS Word and Excel experience preferred.
  • Ability to handle high call volume.
• Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving walking bicycling carpooling etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance current California Drivers License and receiving DMV clearance.
• Work Schedule: Must have the ability to work non-traditional work schedules which may include evenings.
• Work environment: This position is fully on site in an office environment.
• Background & Health Clearance Requirements:
  • Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting.
  • Background check required. As a grant-funded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check:For positions with fiscal responsibility (roles with authority over financial transactions) a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Please review the full job flyer here: Customer Service Specialist

At CCRC passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical Dental Vision and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time Holidays and Paid Winter Break
• Opportunities for learning and professional development including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative at ext. 6599 or email them at