Primary Details

Cyber Claims Adjuster

London/Hybrid

The Opportunity:

Our Cyber portfolio is a key strategic priority for QBE with significant growth achieved to date and ambitious plans for continued expansion. To support this we are strengthening our presence in London with a newly created Cyber Claims Adjuster this position you will join our innovative and high-performing Financial & Specialty Markets (FSM) claims team where collaboration and expertise drive success.

As a leading player in the Cyber market our global portfolio spans multiple territories including the UK Europe Australia and the US. We manage a wide range of complex claims providing expertise across diverse risk profiles. Working closely with our global cyber services team and underwriters youll play a pivotal role in delivering exceptional claims solutions and supporting clients through challenging and evolving cyber incidents.

This is an excellent opportunity to advance your career in Cyber claims as part of a connected collaborative and globally recognised product offering. If youre looking for a role that empowers individuals encourages technical and personal development and offers real scope for progression wed love to hear from you!

Your responsibilities for this role may include but are not limited to:

• Managing a portfolio of cyber and technology claims from first notification of loss to settlement
• Actively working with a panel of response vendors during claims incidents to deliver a quality service within required timeframes
• Establishing coverage early and communicating promptly with customers
• Ensuring prompt and accurate reserving identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage
• Understanding and implementing the Claims strategy to enable delivery of overall business targets
• Developing good relationships with internal and external stakeholders driving excellent customer service
• Ensuring accurate and timely updates of QBEs systems as and when required capturing key data and meeting service level requirements.
• Maintaining knowledge of the claims portfolio and providing information to others on request to support underwriting and claims decisions
• Supporting the development of the Core team as required

Key skills and experience:

• Experience in managing complex claims preferably within cyber and/or technology lines including cross-border and international incidents
• Ability to prioritise effectively and manage deadlines

• Strong understanding of insurance policy wordings with cyber and tech policies being a particular advantage

• Excellent communication and negotiation skills with experience engaging credibly with customers and vendors
• Strong investigation skillsand confidence in using systems and data including producing MI
• Good understanding of Lloyds and subscription markets(preferred)
• Professional qualifications or a clear commitment to ongoing development
• A collaborative approach and enthusiasm willingness to take on challenges and grow technically and professionally

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.

Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select a bike and/or accessories up to the value of 5000.

To find out more visit ourReward Page

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report

What next

If you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.