Head of Carrier Relations

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative reliable and secure communication solutions. Established in 2011 CEQUENS offers a comprehensive suite of APIs including SMS WhatsApp for Business Voice Push Notifications and more enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks credit cards digital payments OTT applications government authorities health and education and other industry verticals.

Job Description:

The Head of Carrier Relations at CEQUENS is responsible for leading the companys global and regional partnerships with mobile network operators (MNOs) and telecom groups ensuring strategic alignment with CEQUENS mission to bridge communication gaps through an innovative CPaaS platform.

This role drives the A2P SMS monetization strategy strengthens direct connectivity and builds collaborative initiatives with MNOs to enhance service quality customer experience and revenue growth. The position requires a strong blend of commercial acumen strategic vision and in-depth understanding of telecom and CPaaS ecosystems.

Key Responsibilities

• Develop and execute CEQUENS carrier relations and partnership strategy focusing on expanding direct connectivity and enhancing the CPaaS value chain.
• Establish and manage strategic partnerships with MNOs and telcos across key markets to support A2P monetization and omni-channel service delivery.
• Negotiate and optimize commercial and interconnect agreements to ensure competitive pricing profitability and service reliability.
• Identify new business models and revenue opportunities through joint solutions CPaaS integrations and telco collaborations.
• Support regulatory and compliance discussions to align with local telecom frameworks and best practices.
• Work closely with product and commercial teams to integrate carrier capabilities into CEQUENS CPaaS offering enhancing the end-user experience.
• Monitor traffic performance route quality and partner satisfaction to ensure operational excellence.

Experience

• Minimum of 15 years of experience in carrier relations with at least 10 years in a senior leadership role particularly within the A2P International CPaaS

Education

• Masters degree in Business Administration Telecommunications or related field; Masters degree preferred

Skills:

• Proven experience in carrier relations business development or a related role within the telecommunications industry.
• Strong understanding of mobile network operations technologies and market dynamics.
• Excellent communication negotiation and relationship-building skills.
• In-depth knowledge of the International A2P SMS & MNO Partnerships globally
• Strategic thinking problem-solving abilities and a results-driven mindset.
• Willingness to travel internationally as required for client meetings conferences and partnership development.
• Excellent leadership and team management abilities
• Proficiency in English; additional languages a plus.

Required Experience:

Director