Information Services Support Technician I

• Strategy & Planning:
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring PC performance.
  • Document instances of hardware failure repair installation and removal.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations.
• Acquisition & Deployment:
  • Assist in software releases roll-outs and communication to the end users.
  • Conduct research on computer products in support of PC procurement. Evaluate and recommend hardware products for purchase.
  • Write technical specifications for the purchase of PCs and related products.
  • Recommend schedule and perform PC hardware and peripheral equipment improvements upgrades and repairs.
• Operational Management:
  • Liaise with and provide support to staff on computer operation and other issues.
  • Install configure test maintain monitor and troubleshoot end user workstation hardware and networked peripheral devices.
  • Where required install configure test maintain monitor and troubleshoot associated end user workstation software.
  • Perform on-site analysis diagnosis and resolution of complex PC problems for a variety of end users then recommend and implement corrective hardware solutions including off-site repair as needed.
  • Monitor incoming requests to the Help Desk to ensure courteous timely and effective resolution of end user issues.
  • Prioritize and schedule problems. Escalate problems to the IS Support Technician ll or IS Technician lll when required.
  • Record track and document the service desk request problem-solving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
  • Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow ups to Help Desk requests.
  • Develop and maintain an inventory of all computers printers and other peripheral equipment.
  • Liaise with third-party support and PC equipment vendors.
  • Perform such other related duties as may be assigned.

To qualify for this position you must have a Grade 12 diploma a post-secondary diploma in Computer Science/Information Technology and 6 months experience relating to Information Technology Support and Communication.

Additionally you must possess one of the following: Microsoft Certified IT Professional (MCITP) CompTIA Network and or A or an equivalent certification.

As Atlantic Canadas Largest Water Utility our purpose is to supply and safeguard sustainable high-quality water services.

Everything we do at Halifax Water is tied to our purpose. With employees who are dedicated to supplying high-quality services for water wastewater and stormwater through a One Team One Water attitude we can meet the challenges of a growing population aging infrastructure and increasing regulatory compliance.

Halifax Water employees strive to be stewards of our environment and are fueled by a passion to serve our communities. Employee commitment and dedication of service mean a great deal to our customers stakeholders and to Halifax Water.

As an employee Halifax Water is proud to offer you:

• Pension & Benefits: We invest in our employees. As a member of our team you will have access to a competitive benefits package including health insurance retirement plans long-term disability paid holidays vacation sick leave fitness incentives and much more. Learn more about the benefits of working at Halifax Water on our website;
• Diversity Equity and Inclusion: We continually foster a more diverse workforce representative of our communities at all job levels. We know that a diverse workforce positively contributes to our success and the success of our community.
• Career & Professional Development: We encourage job development opportunities for all employees including on-the-job training tuition assistance eLearning courses classroom-based training and more.

We are committed to providing a safe and hazard-free work environment. Our employees health and well-being are a top priority and we promote a safety-first culture to provide daily healthy safe sustainable and reliable services. We take this responsibility seriously and feel immense pride in reaching beyond industry service standards.

As a public service utility operating critical infrastructure on behalf of our customers our employees are trained in Emergency Measures Operations (EMO) and Incident Command System (ICS). This type of training allows Halifax Water to respond to all emergencies from simple water main breaks to keeping customer water flowing (water wastewater and stormwater) through Hurricanes and other major natural events.

To learn more about What We Do visit Halifax Water .

Halifax Water invests in its employees by providing competitive salaries incentive programs opportunities for advancement and excellent benefits packages including:

• Pension plan
• Medical dental and vision benefits
• Paid holidays vacation and sick leave
• Family/Employee Assistance Program
• Employee wellness
• Professional development opportunities
• Commitment to providing world-class water wastewater and stormwater services as leading environmental stewards.
• Opportunity to work remotely