Technical Support & Process Assistant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Feedback Coordinator KONE BeLux
KONE BeLux has an exciting opportunity for a Feedback Coordinator (Technical Support) responsible for managing warranty parts coordinating related continuous improvement and supporting key digital tools and upgrade orders.
Responsibilities
- Coordinate the handling of observations and non-conformities related to guaranteed parts and paid supplies.
- Collect and structure the necessary information for non-conformities requiring material delivery.
- Act as a liaison between team leaders project managers and factories to ensure proper follow-up of purchase orders under warranty.
- Support field teams with technical input to identify and describe issues and required materials.
- Provide clear justifications for non-conformities to ensure fast resolution and replacement delivery.
- Identify root causes and contribute to process improvements to avoid recurrence.
- Ensure smooth and transparent communication between field and supply chain teams.
- Keep the QFB (Quality Feedback) tool up to date.
- Manage and follow up on upgrade orders particularly for FBL (France Belgium and Luxembourg).
- Provide support to the key user on specific applications and tools related to warranty and quality processes.
- Participate in continuous improvement meetings and contribute to action plans for technical warranty management.
Profile
- Technical background or strong interest in technical/operational environments.
- Strong organizational and communication skills.
- Proactive solution-oriented and eager to learn.
- Good digital and administrative skills (working with systems tools and data).
- Bilingual in French and Dutch mandatory.
- Customer-focused stress-resistant and adaptable.
What We Offer
- A varied and dynamic role with autonomy and responsibility.
- A supportive environment where you can learn grow and develop your skills.
- Opportunities to contribute to impactful projects and continuous improvement.
- A company culture that values initiative collaboration and customer satisfaction
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
