Manager of IT Services

Who we are

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic wellness and skill development services to youth families and neighborhoods affected by lasting trauma. We foster healing and growth through empowerment respect safety and teamwork.

About the Role

As the Information Technology Manager youll make sure staff across Lawrence Hall have the reliable secure systems they need to serve youth and families every day. This is a leadership role where youll balance technical know-how with people skills - building trust solving problems and guiding IT strategy while keeping our team connected and supported.

Our ideal candidate is a people-oriented leader who thrives on collaboration and brings strong project management skills. You have a broad foundation of IT knowledge paired with the ability to stretch across different functions such as networking troubleshooting and system management.

In this role you will:

• Lead and supervise the IT team ensuring strong performance and professional growth.
• Oversee daily operations including system maintenance project management and policy implementation.
• Manage agency-wide IT infrastructure ensuring secure networks data backups and disaster recovery procedures.
• Troubleshoot and resolve technical issues while deciding when to handle problems in-house versus outsourcing.
• Partner with leadership on long-term IT strategy policies and department goals.
• Foster a customer servicefocused culture ensuring staff feel supported and equipped to do their work.

Who were looking for

Required:

• At least 5 years of IT experience including 2 years in a supervisory role.
• Industry-recognized certification (e.g. CompTIA ITIL Network Security Microsoft certifications) or equivalent professional experience with Microsoft technology.
• Demonstrated experience with Microsoft Active Directory Office 365 Exchange Online Azure and MS Office applications.
• Strong project management skills with the ability to juggle multiple priorities and deadlines.
• Excellent interpersonal and communication skills with the ability to work across multiple teams.

Preferred:

• Bachelors degree in Information Systems Business Administration with IT concentration or equivalent experience.
• Experience in project management within nonprofit social service or multi-site organizations.
• Customer service orientation and proven ability to foster collaborative solutions.

Additional Information

Full-time Monday through Friday based at our Francisco location (4833 N Francisco Ave Chicago IL 60625) with frequent travel to other agency sites. Employees are expected to work in person at least 75% of the time. Flexibility required for occasional evening weekend or overtime work. Must be comfortable lifting up to 30 pounds when handling IT equipment.

• Salary: $76000 - $83000/year based on experience.
• Average of 1725 days PTO 9 holidays
• Medical insurance - HMO and PPO options
• Dental insurance - HMO and PPO options
• Vision insurance
• 401(k) with up to 5% employer match and auto-vesting
• Flexible Spending Accounts (FSA) - Medical and Dependent Care
• Pre-tax Commuter benefits - Parking and Transit
• 100% employer-paid Basic Life and AD&D Insurance
• Voluntary Life Insurance for Employees Spouses and Children
• Accident and Critical Illness Insurance
• Short-Term and Long-Term Disability
• 100% employer- paid Employee Assistance Program (EAP) for free counseling and life resources
• Wellness Reimbursement Program
• Employee Referral Bonus up to $1500
• Continuing Education Units (CEUs) for licensed employees
• Public Service Loan Forgiveness

How to Apply

Submit your application here. We look forward to learning more about you!

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of essential functions. We look forward to your application.

This position meets the FLSA requirements for Exempt

Equal Opportunity Employer M/F/D/V

Required Experience:

Manager