Payments Services Operations Executive

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The Chief Operating Office Global Operations

The Chief Operating Office (COO) strengthens Wells Fargos risk and control infrastructure delivers a more consistent approach to line of business operations and delivers effective and efficient enterprise services to our employees and customers. The top priority of the COO is to help strengthen the companys risk and control infrastructure.

The Global Operations (GO) group is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Our mission is to integrate transform and strengthen the enterprise through automation risk mitigation effective controls and state of the art technological solutions to operate at an optimal level.

Global Operations enables a more consistent effective and efficient delivery of products and services to customers across contact centers payments and other processes. Working closely with the businesses they support Global Operations drives efficiency and risk mitigation through process simplification functional consolidation automation and effective controls. The main groups that make up Global Operations are Consumer Lending Operations Consumer Small & Business Banking Operations Wholesale Operations Shared Services Operations and Fraud and Claims Management.

Operations goal is to build a more unified more integrated approach to Wells Fargos business operations functions focused on enhancing our operational excellence meeting our regulatory remediation efforts and better serving customers.

The Role

The Payments Services Operations Executive is a strategic leadership role within Payments Operations. This executive will lead the transformation and centralization of decentralized functions across the enterprise driving operational excellence regulatory compliance and enhanced client experience. This leader will influence enterprise-wide deliverables and drives transformation across multiple lines of business. The complexity of the role includes managing high-risk functions executing strategic initiatives and engaging with regulators and senior leadership.

This leader will manage high-risk high-impact functions including the Payments Command Center and Sanctions Screening Operations and lead the transformation of additional functions such as Client Support & Investigations.

Responsibilities include:

Change Management: Define and execute the Target Operating Model ensuring smooth transitions continuity in client delivery and control adherence.

Operational Management: Oversee operational health talent strategy risk mitigation and remediation planning.

Payments Transformation: Lead strategic initiatives including platform modernization and automation in Sanctions Screening and other core functions.

Client Stakeholder Management: Engage influence and negotiate with senior leaders across the enterprise representing Payments Operations in governance forums and regulatory interactions.

Required Qualifications:

8 years of Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

4 years of management experience

Desired Qualifications:

At least 10 years of experience in Operations with significant tenure in Payments

Proven experience building leading and engaging high-performing diverse and inclusive teams

Demonstrated ability to lead and deliver large-scale organizational change and transformation initiatives

Proven leadership in managing Wire Transfers Operations or Product roles

Strong background in risk and controls with knowledge of Compliance requirements for Wholesale Payments

Experience managing high-profile projects and communicating with senior stakeholders and regulators

Demonstrated ability to lead large-scale organizational change and transformation initiatives

Experience with OCC and FRB regulatory engagements

Familiarity with technology modernization and automation in financial services

Executive presence and strategic thinking capabilities

Ability to manage financial targets and drive scalable operations

MBA or other advanced degree preferred

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.