Principal Program Manager, Special Projects, Operations for Worldwide Physical Grocery Stores

Application deadline: Jan 15 2026

Join Amazons mission to be Earths Most Customer-Centric Company as the Principal PM of Special Projects for Operations in Worldwide Physical Grocery Stores. You will lead transformational initiatives that optimize store operations enhance customer experience and drive operational excellence across our rapidly expanding global grocery footprint. Partner with world-class cross-functional teams to identify breakthrough opportunities develop innovative solutions and implement programs that support long-term strategies improve efficiency reduce costs and scale best practices across our physical grocery store network. This high-visibility role offers the unique opportunity to shape the future of grocery retail while combining strategic thinking operational expertise and project management skills to deliver measurable results in Amazons fast-paced customer-obsessed environment.

Key job responsibilities
Lead complex high-impact operational projects that start with the customer and work backwards to revolutionize their grocery shopping experience
Take end-to-end responsibility for multi-functional teams and projects thinking long-term and acting on behalf of the entire company to drive sustainable growth
Build and execute innovative project plans with clear milestones deliverables and success metrics that simplify complex operational challenges and create scalable solutions
Partner with Store Operations Supply Chain Inventory Management PXT Legal and Technology teams using strong judgment and good instincts to implement transformative processes and systems
Analyze multiple inputs opportunities and risks with a continuous learning mindset to recommend breakthrough data-driven solutions
Mentor and develop exceptional team members while building world-class organizational capability and raising the performance bar
Develop industry-leading scalable solutions that can be implemented across multiple regions and store formats while maintaining relentlessly high standards
Create bold directions and inspire breakthrough results that scale across Amazons worldwide physical grocery store network
Communicate project status issues and results to senior leadership with speed transparency and calculated risk-taking
Measure and report on project outcomes and business impact while accomplishing more with less and being resourceful in pursuit of customer value

What Youll Gain
Impact at Scale: Drive initiatives that directly affect millions of customers across Amazons global grocery operations
Career Growth: Work alongside industry leaders and gain exposure to senior leadership while developing skills that accelerate your career
Innovation Opportunity: Be at the forefront of retail innovation working with innovative technologies and pioneering new operational models
Global Perspective: Collaborate with international teams and gain experience across diverse markets and cultures
Learning Environment: Continuous learning opportunities through Amazons world-class training programs and mentorship culture

About the team
Amazon offers a unique opportunity to work on challenging problems at unprecedented scale. We provide competitive compensation comprehensive benefits and a culture that encourages innovation ownership and customer obsession. Join us in building the future of grocery retail while developing your career alongside some of the industrys brightest minds.

- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- 7 years of managing analyzing and communicating results to senior leadership experience
- Bachelors degree or experience in an industry role
- Experience leading cross-functional projects with measurable business impact and customer-focused outcomes
- Strong analytical skills with experience using data to drive decisions and earn trust through results
- Demonstrated ability to influence without authority and deliver results through others
- Experience with process improvement and operational excellence methodologies showing bias for action
- Excellent written and verbal communication skills with ability to disagree and commit
- Ability to travel up to 25% to visit store locations showing commitment to understanding customer needs firsthand

- MBA or advanced degree
- 10 years of experience in grocery retail operations or related field with demonstrated ownership mentality
- Experience working with international teams across multiple regions showing cultural sensitivity and adaptability
- Track record of delivering breakthrough results in complex organizational structures while maintaining the highest standards
- Experience with inventory management systems and supply chain operations demonstrating ability to invent and simplify
- Strong business acumen with understanding of retail financial metrics and frugality principles
- Experience with Agile methodologies and project management tools that enable speed and efficiency
- Knowledge of food safety regulations and compliance requirements with attention to detail
- Experience presenting to and influencing senior leadership with backbone to disagree and commit

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. For salaried roles your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at $137600 - $186200 annually
National $124900 - $206500 annually