TrainerQA SME Senior with SIS

Washington, AR - USA

Hourly Salary: $ 50 - 57

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

TITLE: Trainer/QA SME Senior

LOCATION: Washington DC/Hybrid

MINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.

REQUIRED EXPERIENCE: 10 years

INTERVIEWS: Webcam Only

Job Description:

Complete Description:

The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the client SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training in addition to telephone and email support to the end-user community. This role provides resolutions for users walks the user through a series of steps to determine the cause of a problem updates systems to reflect users requests and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction.

1. Create and maintains training resources (manuals reference guides webinars websites) to support ongoing training using a number of mediums: PowerPoint video Captivate Word SharePoint etc.

2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools)

3. Interface with other teams on behalf of the training team to improve processes and relationships

4. Serve as the Tier II point of contact for support to resolve SIS user issues

5. Deliver the highest level of customer service to users Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.

6. Determine nature of obstacles and best staff to resolve tracks and Support and carries out the Chancellors mission to transform client and close the achievement gap.

7. Perform other related duties as assigned

Skills Matrix:

Bachelors degree in IT or related field or equivalent experience. Required 5 Years

Excellent customer service communication interpersonal skills (both written and verbal). Required 12 Years

Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. Required 12 Years

Must have a wide range of skills and knowledge in computer software and an understanding for network applications. Required 10 Years

Producing training materials using video Word PowerPoint and Camtasia or Captivate. Required 10 Years

SME in complex enterprise level projects. Required 5 Years

Must have exposure to or experience in the education sector preferred. Required 4 Years

Must have knowledge of Adobe Captivate. Required 4 Years

Help Desk ticket tracking systems (remedy HEAT etc.) Required 4 Years

Student Information System - SIS capabilities. Required 4 Years

5 consecutive years of experience training users in Aspen SIS or other student information systems within or other educational settings. Highly desired 5 Years

Flexible work from home options available.

Compensation: $50.00 - $57.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

Required Experience:

Senior IC

TITLE: Trainer/QA SME SeniorLOCATION: Washington DC/Hybrid MINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.REQUIRED EXPERIENCE: 10 yearsINTERVIEWS: Webcam Only Job Description:The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role tha...