Supervisor, Quality Assurance
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional operational and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business technical support or production teams.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes procedures systems and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts the quality of the tasks performed or services provided by the team.
Leadership
- Provides daily team supervision. (e.g. coaching on performance coordinating activities checking on quality and work progress)
Problem Solving
- Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
- Evaluates team performance.
- Educates the team to improve soft skills technical skills and business Domain Knowledge.
- Identifies future learning education opportunities.
- Assists in transitions.
- Prepares baseline performance parameters at onshore locations.
- Creates a road map for quality improvement.
- Supports hiring needs.
- Manages the operation of the total quality management (TQM) program.
- Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
- Develops program communications to employees.
- Develops training and related reward systems.
- Develops and implements key process improvement efforts and influences cross-functional efforts.
- Develops systematic approaches for assuring high-quality services.
- Influences the interface of key activities within the functions of the organization.
- Supports the hiring of team members and performs performance reviews.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Key Skills
- Food Safety
- IT
- Corporate Risk Management
- FX
- Airlines
- Building Electrician
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
