End User Support Tech, 2
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Job Location:
Yearly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The End User Support Tech 2 is responsible for assisting in the planning designing acquisition maintenance and implementation of applications infrastructure system integration and solutions utilizing vendor relationships and internal IT and business partners with general guidance and direction. This position is developing expertise and is responsible for solving moderately complex problems within the area(s) they work and support. This position researchs designs validates and implements systems components and technologies and provides recommendations for strategies roadmaps and solutions. This person ensures the solutions employed across the organization support the needs of evolving business by effectively understanding the changing technology. This individual also provides assistance across project design and delivery ongoing administration including monitoring maintenance troubleshooting and ensuring availability and reliability across multiple providers and services.Essential Job Functions:
Technology - Advises mentors and collaborates with team members stakeholders and vendors on execution strategies and design efforts: including (but not limited to) technology enhancements and capacity planning. Collaborates with cross-functional departments & IT partners to plan and lead integration efforts that align with business/operation initiatives. Works directly with multiple departments and lines of business to support their IT needs. This includes gathering business requirements to develop solutions. Provide top-tier technical support and responds to escalations from lower level engineers as necessary and acts as primary vendor contact for all issues escalated to/from vendors. Works related problems change management and escalated incidents. Submits RFQ/RFPs obtains quotes aggregates documents and proposals and maintains current and proposed End-of-Life schedules and tracks progression of key vendors.
Relationships - Maintains all vendor relationships and partners to support strategy and architectural design efforts for systems and technology that they support. Engages and collaborates with key vendors carriers and internal/external partners to support technical planning of mid- to long-term initiatives. This may include planning build requirements project management SOW/BOM legal review service & maintenance contract review asset management training systems monitoring programming & tuning. Works to meet project milestone dates utilizing critical thinking skills to help analyze business problems and recommending solutions and collaborating with stakeholders to resolve problems and gaining consensus on the best solution. Demonstrates outstanding verbal and written Communication skills when working with internal and external partners.
Technical Knowledge - Expectation is to be proficient in one or more of the following areas (e.g. Windows Desktop SCCM VMware ESXi virtualization Windows Server Operating Systems Server hardware platforms in an enterprise environment preferably Cisco UCS Cloud Computing (Azure / AWS) Networking (Data) Telecom (Collaboration) Infrastructure Automation VDI/VMware Horizon Palo Alto Firewall MicroStrategy Data Bricks Cloudera etc.) and implement or manage/maintain at least two platform.
Documentation - Creates reviews and maintains documentation of deployments systems and procedures relating to job/team responsibilities. Produces documentation as requested for internal customers audits and compliance purposes. Participates in the approval process. Reports and presents quarterly capacity analyses of licensing equipment and utilization. Recommends change prioritizes efforts on critical initiatives and works to identify solutions to opportunities. Meets critical deadlines while prioritizing multiple activities and moderately complex projects simultaneously.
Reports to: Lead or Higher
Working Conditions/ Physical Requirements: Must maintain currency of technical skills in relevant technologies. May be required to lift up to 80 pounds for installation of equipment (depending on focus of job); 24/7 On-call coverage; may be required to work outside of normal business hours including weekends and possibly holidays; May be required to travel domestically 15-20% annually. May be required to go under desks & floor tiles use ladders/electric lifts move ceiling tiles.
Direct Reports: 0
Work Timings:11am to 8pm IST or 1pm to 10pm IST / Flexible to work in shifts as needed
Minimum Qualifications:
Degree Required: Bachelors Degree
Years of Work Experience Required: 2 to 5 years
Type / focus of work experience required: Engineering work experience in area of specialization
Preferred Experience:
Certifications Preferred: systems equipment programs and technology the role supports
Area of Study: Information Technology Computer Science
Ability to work with multi location/Global teams.
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Information TechnologyJob Type:
Regular
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
At Bread Financial, we provide simple payment, lending and saving solutions. Explore our options for personal and business needs – from credit cards to pay-over-time.
