Software Engineer 2 ServiceNow

Hill Country Project Management LLC

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Texas Residents Only 2026C0008 Closes 11/07
Loc: Hybrid - on site and telework from within Texas

OF SERVICES

Texas Department of Family and Protective Services requires the services of3 Software Engineer 2 hereafter referred to as Candidate(s) who meets the general qualifications ofSoftware Engineer 2 Applications/Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services.

The ServiceNow developer will work on end-to-end ServiceNow implementation at DFPS.
This role is also responsible for the following:

Deliver hands-on configuration development and integration services and serve in a quality assurance capacity for all project deliverables.
ServiceNow Implementation certification
Experience with Service Now implementations span ITIL ITSM and security/regulatory disciplines
Leverage knowledge and experience to deliver end-to-end automated solutions which include:
- User Provisioning process that integrates with internal and external systems
- Technical implementation of IT Infrastructure Library (ITIL) processes
- Workflow customization
- Ticketing
- Process automation
- Report development
- Dashboard creation
- System configurations
Experience building and coding Configuration Management Databases (CMDB)
Development experience in 5 or more end-to-end ServiceNow implementation projects
Knowledge of LDAP AD SSO Email Infrastructure Web Services ServiceNow Discovery Service Mapping and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project

SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/ Preferred	Experience
4	Required	Hands-on ServiceNow development customization administration experience in ITSM ITOM S AM ITBM and/or equivalent
4	Required	Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
4	Required	Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
3	Required	Experienced in most of ServiceNow ITBM DevOps SecOps ITOM ITAM IRM ITSM and Change Management Practices
3	Required	Working knowledge of ServiceNow User Provisioning Incident Problem Change Asset CMDB Service Catalog Email modules etc.
3	Required	Designed Developed and implemented Integrations inbound/outbound with ServiceNow using Azure AD Trusted Sources for SSO Mid server web services REST/SOAP email and other relevant technologies
4	Preferred	Industry and project experience with ServiceNow
4	Preferred	Technical Documentation including Technical De sign Implementation and Configuration Plans
3	Preferred	ServiceNow System Administrator and/or and Implementation Specialist certification
3	Preferred	Experience implementing the Core Process Area s: User provisioning Incident Problem Change Service Catalog Request and CMDB
3	Preferred	Technical knowledge is highly desirable in progr amming e.g. Java Javascript SQL etc.

Texas Residents Only 2026C0008 Closes 11/07Loc: Hybrid - on site and telework from within Texas OF SERVICES Texas Department of Family and Protective Services requires the services of3 Software Engineer 2 hereafter referred to as Candidate(s) who meets the general qualifications ofSoftware Enginee...

Deliver hands-on configuration development and integration services and serve in a quality assurance capacity for all project deliverables.
ServiceNow Implementation certification
Experience with Service Now implementations span ITIL ITSM and security/regulatory disciplines
Leverage knowledge and experience to deliver end-to-end automated solutions which include:
- User Provisioning process that integrates with internal and external systems
- Technical implementation of IT Infrastructure Library (ITIL) processes
- Workflow customization
- Ticketing
- Process automation
- Report development
- Dashboard creation
- System configurations
Experience building and coding Configuration Management Databases (CMDB)
Development experience in 5 or more end-to-end ServiceNow implementation projects
Knowledge of LDAP AD SSO Email Infrastructure Web Services ServiceNow Discovery Service Mapping and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project

SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/ Preferred	Experience
4	Required	Hands-on ServiceNow development customization administration experience in ITSM ITOM S AM ITBM and/or equivalent
4	Required	Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
4	Required	Excellent communication skills verbally and in writing used when working ServiceNow implementation activities
3	Required	Experienced in most of ServiceNow ITBM DevOps SecOps ITOM ITAM IRM ITSM and Change Management Practices
3	Required	Working knowledge of ServiceNow User Provisioning Incident Problem Change Asset CMDB Service Catalog Email modules etc.
3	Required	Designed Developed and implemented Integrations inbound/outbound with ServiceNow using Azure AD Trusted Sources for SSO Mid server web services REST/SOAP email and other relevant technologies
4	Preferred	Industry and project experience with ServiceNow
4	Preferred	Technical Documentation including Technical De sign Implementation and Configuration Plans
3	Preferred	ServiceNow System Administrator and/or and Implementation Specialist certification
3	Preferred	Experience implementing the Core Process Area s: User provisioning Incident Problem Change Service Catalog Request and CMDB
3	Preferred	Technical knowledge is highly desirable in progr amming e.g. Java Javascript SQL etc.