Head of Learning & Operations (mfd)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hey there
Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level Are you structured entrepreneurial and a strong leader of people
Keep on reading!
Were looking for a Head of Learning & Operations who will build our backbone for scaling the company lead a high-performing consulting team and drive measurable outcomes for our enterprise customers.
Help enterprises upskill at scale. At Bots & People we design and deliver global upskilling initiatives in topics like AI Data or Personal Productivity.
Tasks
You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.
What youll do
- Build the operating system for delivery: Maintain a didactical process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines quality assurance trainer selection etc.
- Team Leadership & People management: Coach and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
- Enterprise Portfolio & Profit: Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR/L&D/Transformation/Business Units). Ensure engagements are profitable.
- Trainer & Expert Ecosystem: Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
- Roll-up-your-sleeves (when needed): Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
- Operational excellence: Manage operational and financial success across the company.
What success looks like (first 612 months)
- Delivery NPS 40 across all customers
- 95% on-budget delivery
- Documented adopted playbooks content library & documentation across the team
- Expansion & Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts
- Happy and growing team members across the organisation
Requirements
What You Bring
- 710 years in enterprise/management consulting or in an edtech startup/scaleup including program leadership for global clients.
- 3 years of experience leading teams.
- Strong applied project/program management skills.
- Proven ability to build structure quickly: Develop scoped programs with clear ownership.
- Experience in L&D/HR/Transformation within large organizations.
- A direct and honest communicator who gives and receives feedback effectively.
- Tech- and AI-savvy; you simplify complex topics.
- Outstanding communication skills in English.
Nice-to-Have
- A track record of building learning portfolios.
- Experience in scaling trainer ecosystems.
- Financial acumen: scoping pricing forecasting and margin management.
Benefits
Why Youll Love It Here
- 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
- Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
- Engage in one of the most exciting fields of our time: Generative AI.
- Join a team of ambitious supportive individuals on a mission to transform corporate learning.
Our Mindset
Were all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. Weve built the 0 to 1; now bring us to the next level.
Location
Berlin or remote
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Bots & People provides digital upskilling in AI, Process Automation, and Low Code. We help enterprises to automate their team’s workloads and gain business efficiency by bridging skill gaps. Unlike traditional e-learning, our social blended learning approach seamlessly integrates ... View more
