Brand Health Accountability Specialist

POSITION RESPONSIBILITIES:
This position supports existing Accountability programs and contributes to maintaining operational excellence. Key responsibilities include but are not limited to:

Tier Response Coordination:
Oversee and manage the teams shared mailboxes and internal communication channels to ensure accurate timely and thoughtful correspondence to inquiries and requests or escalate as necessary.
Coordinate day-to-day project activities and timelines in support of Brand Health Accountability initiatives.
Maintain accurate and up-to-date records shared tools templates and documentation to support efficient team operations.
Manage schedules track project progress and prepare materials for presentations or meetings in support of the Accountability team.
Assist with reporting tasks such as data entry tracking key performance metrics recording milestones compiling updates and preparing summaries for internal and external stakeholders.
Review and ensure reports are accurate complete and submitted within established deadlines.
Refine and elevate presentation materials to ensure clarity visual consistency and alignment with Client communication and brand standards.
Draft edit and distribute internal communications and stakeholder updates in a clear consistent and professional manner.
Troubleshoot tier 1 technical issues and conduct user acceptance testing on bug fixes and enhancements.
Partner and collaborate with internal teams and external stakeholders - (e.g. Brand Operations Insights Owners Operators Design & Construction Contractors Vendors) - to ensure alignment on priorities and deliverables.
Uphold Client purpose and values in all communications and interactions.

Team and Process Support:
Supports leadership with strategic presentation refinement and message alignment. Refine and elevate presentation materials to ensure clarity visual consistency and alignment with Client communication and brand standards.
Provide support for miscellaneous tasks as needed to assist the Accountability team coordination of generic mailboxes addressing ad hoc requests and contributing to the overall efficiency of the teams operations.
Identify opportunities to streamline workflows and suggest improvements to enhance team efficiency.
Ensure all activities align with company standards procedures and brand guidelines.

EXPERIENCE AND QUALIFICATIONS:
Strong organizational and multitasking skills.
Exceptional attention to detail.
Professional written and verbal communication skills.
Creative thinker with an eye for design narrative flow and presentation refinement.
Advanced Proficiency in Microsoft Office Suite (Powerpoint Excel Word Outlook); familiarity with Canva or Adobe Create Suite preferred.
Familiar with Smartsheet.
Customer service skills including the ability to address inquiries professionally and efficiently.
Proactively approaches problem-solving with a positive attitude in handling challenges.
Highly engaged and willing to learn new skills fast.
Flexibility to adapt to evolving priorities and deadlines.
Demonstrated ability to manage multiple priorities shared inboxes and competing deadlines.
Strong interpersonal skills with the ability to build collaborative relationships across functions and regions.

EDUCATION:
Some College/University
Hospitality experience is preferred
Eagerness to learn about business operations data quality and the hospitality industry.