Medical Customer Service

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Contact Centre Agent
Location:Cape Town CBD
Employment Type:Full-time

Overview:
Our client is seeking enthusiastic and professionalContact Centre Agents with Medical Aid/Healthcare experienceto join their dynamic team supporting an American campaign. This role requires excellent communication skills strong attention to detail and the ability to deliver exceptional service to international customers.

Qualifications & Experience

Prior experience in insurance enrollment healthcare administration or patient services is essential.
Strong communication problem-solving and organizational skills.
Compassionate and patient-focused approach with attention to detail.

Key Responsibilities

Receive inbound calls from policyholders in a contact center environment.

Process billing transactions on behalf of policyholders which include telephone payments and account adjustments.
Accurately interpret and verify billing transactions.
Respond to simple as well as complex billing inquiries from policyholders.
Provide policyholders with technical support on the client systems.
Follow up with policyholders on outstanding items in a timely manner.
Deliver highly positive service experiences consistent with our key performance metrics quality standards and customer experience program.
Perform other duties as needed.

Key Requirements for All Roles

Must be willing to work US working hours (2pm 3am).
Must be willing to work onsite in Cape Town.
Must have Matric.
Clear criminal record.
No bad debts.

Job Title:Contact Centre AgentLocation:Cape Town CBDEmployment Type:Full-timeOverview:Our client is seeking enthusiastic and professionalContact Centre Agents with Medical Aid/Healthcare experienceto join their dynamic team supporting an American campaign. This role requires excellent communication ...