Governance, Quality and Performance Manager

At Change Grow Live we believe in creating the conditions for success for the people who use our services and for the people who work and volunteer with us. Guided by our values of Be open Be compassionate Be bold we support people to change the direction of their lives grow as individuals and live life to its fullest.

Were looking for an inspiring Governance Quality & Performance Lead to help drive excellence within our Smoke-Free service ensuring that every person who comes to us receives safe effective and high-quality support to stop smoking and improve their health.

This is a pivotal leadership role where youll work collaboratively across teams to strengthen performance quality assurance and governance processes ensuring that the service continues to innovate learn and deliver outstanding outcomes for our communities.

About the Role

As our Governance Quality & Performance Lead youll:

• Drive quality and performance excellence ensuring the service meets key performance indicators contractual targets and quality standards while adapting to changes in national guidance community need and commissioner priorities.

• Lead continuous improvement design and deliver quality improvement plans lead audits and service reviews and identify best practice across the service.

• Support and coach our people develop and deliver training workshops and coaching sessions to help staff grow in confidence and capability.

• Collaborate across teams work closely with the Nurse Manager Project Manager Head of Service Data Lead and our national Quality Risk and Safety teams to align service delivery with NCSCT CQC and other regulatory standards.

• Champion a learning culture lead on incident management analyse feedback and outcomes and embed a culture of reflection learning and improvement across all teams.

About You

Youll bring:

• Proven experience in governance quality management or performance improvement within health or social care settings.

• Strong project and performance management skills with the ability to deliver measurable outcomes.

• Experience of leading and developing teams supporting colleagues to achieve excellence in their practice.

• Confidence in quality improvement methodologies including audits data analysis and process review.

• A proactive approach to learning adaptability and innovation with the flexibility to work across different operational sites (including occasional evenings or weekends).

• A genuine passion for improving health outcomes and reducing health inequalities.

Full time Hours: 37.5 hours per week

Full Time Salary Range: 39891.91 - 44471.72 Dependent on experience (Based on full time hours pro rata for part time)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.

Why Change Grow Live

At CGL we Thrive by:

• Creating the conditions for success investing in your growth development and wellbeing.

• Working Together connecting ideas learning and people to drive impact.

• Fostering Belonging ensuring every colleague feels valued heard and included.

Youll be joining a passionate and supportive team where your work directly improves health outcomes for people across the community.

What We Offer

• 25 days annual leave bank holidays rising with service (up to 30 days)

• Paid Wellness Hour each week plus access to our Wellness Hub and Employee Assistance Programme

• Comprehensive training and professional development opportunities

• Contributory pension scheme

• Exclusive benefits and discounts for shopping cinema travel and more

• Refer a Friend scheme earn up to 250 in vouchers for successful referrals

• A friendly values-led team committed to making a real difference

How to Apply

Please complete your application form and supporting statement ensuring you clearly demonstrate how your skills and experience meet the requirements outlined in the job description.

Direct applications only we are not engaging with agencies for this vacancy.

We reserve the right to close this vacancy early if we receive a high volume of applications so we encourage early submission.

If this sounds like you and you would like to begin your journey with Change Grow Live then we would love to talk to you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas unfortunately we are unable to support new visa applications or extensions.