Deputy Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 days ago
Vacancies:
1 Vacancy
Job Summary
Leica Deputy Manager - Retail
Leica Camera is a global Icon that celebrated 100 years of innovation and photography in 2014. Over more than a century Leica has mastered the balance of art and engineering - achieving an immutable harmony of form and functionality. Visit Leica Camera at -.
We are dedicated to developing cameras and optical instruments of the highest standards. The company has a tradition of precision manufacturing and technological innovations which have steadily positioned the brand at the forefront of the photographic industry and has enabled it to establish an unsurpassed standard of excellence.
Role Overview
The Deputy Manager partners closely with the General Manager to ensure the seamless operation commercial success and elevated brand experience of the Leica Store. Acting as second-in-command the Deputy Manager leads day-to-day operations enforces compliance and ensures that all operational and logistical processes enable a seamless and elevated client experience.
This position reports to the General Manager and directly supports the leadership of Client Advisors ensuring consistent execution of Leicas standards of craftsmanship service and operational excellence. The Deputy Manager is also responsible for upholding and enforcing Leicas global retail standards including clienteling CRM discipline operational compliance and visual merchandising consistency.
Key Responsibilities
Sales & Client Experience
- Partner with the GM to translate strategic sales objectives into daily execution plans.
- Lead by example on the sales floor ensuring smooth client flow coverage and service delivery during peak hours.
- Coach Client Advisors on service standards clienteling behaviors and cross-category selling.
- Support client development initiatives CRM campaigns and in-store activations with the Gallery and Akademie teams.
- Ensure consistent application of Leicas global retail and clienteling standards across all client touchpoints.
- Act as a key liaison between front-of-house and back-of-house teams to ensure operational readiness for all client activities.
Operations & Compliance
- Own the daily operational rhythm of the store including opening/closing procedures cash handling inventory management shipping/receiving and audit preparation.
- Maintain accountability for compliance loss prevention and operational excellence across all systems and standards.
- Ensure accurate execution of merchandising stock rotation and back-of-house organization in alignment with HQ guidelines.
- Monitor and report on operational KPIs (inventory accuracy shrink productivity) and implement corrective actions when needed.
- Partner with the GM on financial reporting inputs expense tracking and efficiency improvements to protect profitability.
Leadership & Team Development
- Provide daily coaching structure and guidance to Client Advisors to ensure strong performance and process adherence.
- Manage scheduling delegation and task execution across the team to ensure coverage and operational continuity.
- Lead the store in the GMs absence maintaining consistent leadership client experience and operational standards.
- Assist with recruiting onboarding and training new team members to uphold Leicas brand values and service standards.
- Foster collaboration between sales and operations to strengthen overall team performance and accountability.
Required Experience:
Manager
Key Skills
- Project / Program Management
- Military Intelligence
- Program Management
- Military Experience
- SAFe
- ITIL
- Project Management
- Team Management
- Budgeting
- DoD Experience
- Supervising Experience
- Contracts
About Company
Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral par ... View more
