Sr. Service Engineer
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Job Location:
Bellevue, WA - USA
Monthly Salary:
$ 125 - 135
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
In this Role
You will be a key contributor to the operational excellence of one of the worlds largest customer success organizations. This position focuses on designing documenting and optimizing internal processes that enable teams to deliver consistent measurable outcomes for customers. You will translate complex business processes into clear actionable guidance for a junior IT audience ensuring that documentation and success metrics align with organizational goals. This role combines independent heads-down analytical work with periodic collaboration sessions alongside program managers and stakeholders.
Responsibilities
- Design refine and implement business or technical processes using structured methodologies (e.g. Lean Six Sigma ITIL or equivalent).
- Develop clear and comprehensive documentation to guide internal and external end users particularly targeting junior IT audiences.
- Measure and report on process success metrics to evaluate performance efficiency and impact.
- Collaborate with program managers business stakeholders and other cross-functional teams to align documentation and process design with strategic goals.
- Identify opportunities for process improvement and automation to enhance operational effectiveness.
- Maintain high standards of accuracy and quality in all deliverables.
- Participate in recurring status meetings and stakeholder updates with occasional after-hours calls (approximately once per month).
Required Qualifications
- 10 years of experience in process design and improvement using methodologies such as Lean Six Sigma BPMN or equivalent.
- 10 years of experience creating and maintaining end-user documentation for IT or technical operations teams with an emphasis on clarity and accessibility for junior audiences.
- 10 years of experience in success measurement performance tracking and reporting on process or program effectiveness.
- Strong written communication skills with attention to structure tone and consistency.
- Proven ability to work independently with minimal oversight while maintaining high output quality.
- Strong analytical and organizational skills with experience managing multiple projects simultaneously.
Preferred Qualifications
- Background in large-scale customer success technical support or enterprise operations environments.
- Familiarity with cloud services or enterprise technology ecosystems.
- Experience developing success measurement frameworks or dashboards (e.g. Power BI Tableau or Excel).
- Professional certification in process improvement or service management (e.g. Lean Six Sigma Green/Black Belt ITIL Foundation PMP).
- Prior experience in documentation design for global or distributed teams.
Salary Range
Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $125k - $135k USD/annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Required Experience:
Senior IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Blueprint is redefining the data solutions ecosystem. Headquartered in the greater Seattle area with employees across the US and Europe, Blueprint is a data intelligence firm that is committed to delivering an informed world. Focusing on customer experience and intelligent supply chai ... View more
