Business Services Specialist

Position Description

The Business Services Specialist provides operational administrative and customer service support to ensure business functions run smoothly. Acts as a liaison between departments maintains records processes contracts/purchases helps with budgeting and compliance and may deal with internal technology or service request tools. The role helps drive efficiency accuracy and high-quality customer service (both internal and external).

Key Responsibilities

• Prepare and make presentations to businesses throughout the region to explain services and promote a better understanding of business opportunities available with the Office of the County Engineer.
• Makes needed information available to the different divisions within the department related to overall business operations such as sources of supply government contracts and bidding procedures market data and management aids.
• Coordinate procurement purchase requisitions contracts and vendor communications.
• Assists with and maintains contacts with AEC (Architecture Engineering and Construction) firms. Acts as liaison between business firms to facilitate the resolution of immediate and long-range concerns or problems.
• Coordinate travel meeting or event arrangements.
• Handle Customer service calls by responding to inquiries helping staff or external customers with process questions or issues.
• Use internal tools to maintain procurement financial and contract tracking platforms to ensure data integrity.
• Identify process improvements and assist in implementing more efficient workflows.
• Perform duties as assigned.

Education

• Requires a Bachelors degree in Business Administration or a closely related field.
• Masters degree in a directly related field may substitute for two (2) years of the required experience.

Experience

• Minimum of 2 years of relevant experience in customer service or business development client service management.

Knowledge Skill & Abilities (KSAs):

• Strong organizational skills and attention to detail.
• Good written and verbal communication.
• Customer service orientation.
• Ability to handle multiple tasks and deadlines.
• Basic financial skills (budgeting tracking expenses etc.).
• Proficiency in Microsoft Office (Excel Word) internal procurement or financial systems.
• Ability to learn/work with specialized software (travel booking procurement recordkeeping).
• Problem-solving mindset; ability to spot inefficiencies.

Licensure:

• Valid Texas Drivers License upon hire a good driving record

Position Type and Typical Hours of Work:
Full-Time Regular 40 hours per week.
Subject to early mornings late evenings weekends and holidays at times depending upon the project or workload.

Salary: Commensurate with experience based on 26 pay periods.

Physical Demands and Environmental Exposure:

Most assignments will be performed in an office meeting or operations command center environment but some field work may be required. May be required to work extended work hours during activation of disaster recovery operations for an unspecified length of time (varies based on the extent of the event). This position requires bending stooping and lifting to 25 lbs. frequent walking standing sitting reaching and ascending/descending stairs.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FEATURED BENEFITS:

Medical vision and dental insurance.

Wellness.

Professional development opportunity.

Flexible spending account.

457 deferred compensation plans.

Retirement pension (TCDRS).

Transportation assistance (Metro Ride Sponsor Program).

Disability and life insurance.

Harris County is a Qualified Employer for the Public Service Loan Forgiveness Program (PSLF).