Program Delivery Coordinator – Meeting and Events

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As the Program Delivery Coordinator Meeting and Events at JLLs Integrated Meeting & Events team you will be responsible for coordinating meeting and events across a campus or region while reporting to the Assistant Program Manager. You will provide support and leadership to onsite meeting and events teams ensure the Meeting & Events Portal remains current and coordinate event setups with meeting and events teams to complete requests in a timely manner. This role requires exceptional attention to detail and outstanding customer service skills as you coordinate local employee experience activations manage out-of-hours events and ensure meeting room conditions meet agreed standards. You will play a vital role in JLLs commitment to delivering transformative real estate solutions by ensuring service excellence across your assigned campus or region implementing new processes and standards and maintaining relationships with external catering providers that enhance client experiences and workplace satisfaction.

What your day-to-day will look like:

• Support and lead onsite meeting and events teams while ensuring the Meeting & Events Portal remains up-to-date and accurate
• Coordinate event setups and meeting room configurations with teams ensuring requests are completed efficiently and effectively
• Coordinate local employee experience activations and events while managing out-of-hours meeting and event logistics
• Ensure general condition of meeting rooms meets agreed standards while coordinating service support including Technicians Janitorial and Security Teams
• Provide operational oversight of campus or region linking with Program Manager for implementation of global and regional practices
• Act as point of escalation for issues providing feedback to Program Manager and ensuring compliance with EHS requirements
• Manage meeting room furniture and equipment while making recommendations for improvements and maintaining relationships with external catering providers.

Required Qualifications:

• Previous experience working within high-profile corporate environments with demonstrated professionalism and customer service excellence
• Outstanding customer service skills with ability and confidence to communicate with customers at all levels both written and verbally
• Fluency in English and local language with proficient knowledge of Microsoft Office Suite
• Very high attention to detail with ability to maintain accuracy in fast-paced meeting and events coordination
• Excellent team player mentality with willingness to go above and beyond for colleagues and clients
• Ability to maintain professionalism at all times while serving as ambassador of the meeting and events team
• Strong organizational and coordination skills for managing multiple simultaneous events and requests.

Preferred Qualifications:

• Previous hospitality and event management experience in corporate or high-volume environments
• Facilities Management exposure with understanding of building systems and operational requirements
• Experience with meeting and events technology platforms and portal management systems
• Knowledge of EHS requirements and standards for meeting and event activities
• Experience liaising with global events teams and external vendor management
• Project coordination experience with ability to implement new processes and standards
• Understanding of logistics coordination and room configuration management for various event types.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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