Dir Patient Care Services

Director Patient Care Services Nursing Admin Support

Full Time 80 Hours Per Pay Period Day Shift

Parkwest Overview:

Headquartered in Knoxville Covenant Health is a community-owned integrated healthcare delivery system and the areas largest employer.

Parkwest is Covenant Healths and West Knoxvilles premier medical facility and a top-performing heart hospital offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the areas leading cardiac services Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition fromU.S. News & World Reportas one of the Top 10 hospitals in Tennessee.

Knoxville located inEast Tennesseeis the third largest in the state well-known for itsproximity to the Great Smoky Mountains National Parkand is the home of the University of Tennessee.Go Vols! Living in Knoxville means experiencing all four seasons. Best of all each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture seasonal festivals top-notch foodie and incredible outdoor recreation. Its a perfect blend of big-city amenities and Southern charm.

Position Summary:

This position aligns goals and outcomes under the five pillars of people quality growth service and finance. It assures that the business objectives of the assigned clinical service lines are met through proper direction of all fiscal material technological and human resources.

Coaches/mentors subordinate and peer clinical leaders in techniques and methods that drive business growth enhance employee and physician relationships and provide excellent clinical outcomes. Develops directs and implements a comprehensive strategic business plan to increase market share and manage performance and profitability targets. Ensures adequate resources are available to implement strategies/decisions; strengthens physician relations; participates in pricing contracting and marketing decisions; and meets targets for financial quality and customer service performance indicators. Remains accountable for the principles of excellence and modeling and holds others accountable to Covenant Healths Standards and Behaviors.

Directs operations through two or more subordinate supervisory levels with several subdivisions at each level. Programs are usually complex and integrated with and/or interdependent upon other operational or functional units within the organization requiring constant attention to extensive formal coordination clearances and procedural controls.

Works effectively with peer group; leaders of the various corporate support functions such as finance human resources marketing physician services planning clinical effectiveness etc.; physicians and physician leaders both at the facility and corporate levels; and with various other internal and external stakeholders.

Recruiter: Angelica Adams

• Has the ability to manage multiple cost centers and has familiarity with both capital and operational budgets.
• Has knowledge of regulatory and operational standards applicable to clinical service lines.
• Has knowledge of principles of business administration including methods/techniques used in program management and development strategic planning organization financial and human resources reporting.
• Possesses the ability to analyze and integrate information from a variety of sources to detect trends associations and cause-effect relationships.
• Displays a keen sense of priority relevance and significance in creating viable options for addressing problems and opportunities and achieving desired outcomes.
• Uses necessary and appropriate influencing negotiation and conflict-resolution techniques to gain support for actions from others.
• Presents ideas effectively orally and in written form to a diverse audience.
• Applies appropriate interpersonal styles and methods to influence inspire motivate and guide individuals toward goal achievement.
• Attracts develops and retains talent to ensure that people with the right skills and motivations to meet business needs are in the right place at the right time.
• Builds and facilitates a culture that embraces employee development.
• Possesses the ability to generate enthusiasm and conviction among others toward common goals and can move people from an attitude of compliance to commitment.
• Holds others accountable to the organizations moral and professional principles in all decisions actions and stakeholder interactions.
• Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; however must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority. Masters Degree clinical or business field preferred.

Minimum Experience:

Eight (8) years of experience with a Masters Degree or ten (10) or more years of experience and currently enrolled in a Masters Degree program.

Licensure Requirement:

Must have and maintain a valid RN license with State of TN.

RN License