Assistant Director of Catering voco Orchard Singapore

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Description

About us

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on yet different enough to be fun voco hotels are unstuffy hotels where people feel comfortable to relax and just get on with life. Hotels that stand out from the crowd voco combines familiar comforts with the indulgences of a hotel to create somewhere thats dependable but not vanilla. Somewhere premium but with a laidback spirit. Somewhere reliable but different.

Your day to day

As an Assistant Director of Catering youll make sure all our client meetings and events run smoothly - acting as both brand ambassador and trusted partner youll connect internal teams to deliver a seamless experience for planners hosts and meeting attendees. Working alongside the Director of Catering you will assist to develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability and proactively hunts for the new business.

Drive a great working environment for teams to thrive linking up departments to create sense of one team
Develop team and improve their performance through coaching and feedback and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Interact with outside contacts: guests vendors and other contacts as needed
Work collaboratively with other departments and leaders at the hotel for a smooth operations of an event
Responsible for running day to day operations of the department in absence of Director of Catering
Responsible for the planning and execution of promotion and sale of conference MICE Outdoor Catering and Weddings.
Complete forecasts plans and productivity reports and help prepare the departmental budget and financial plans
Negotiate sales prices within booking guidelines
Prepare event orders according to the establish Standard Operating Procedure
Responsible for self and team targets
Proactively drive new business opportunities and guide team members
Ensurethe wholeclientexperiencesuccessful and memorable and act as the brand ambassador and key contact throughouttheir journey
Buildlong term relationship with planners and hosts to increase loyalty to the brand
At pre-event planning stage consult withmeeting planners tooptimiseall elements of the meeting/ eventincludingspace meeting/break flow menu anddesign etc. to improve meeting efficiency
Arrange agreed details of meeting / event e.g. room set-ups staging lighting
Conductpre-event and post-event meetings with clients and cateringcolleaguestoidentify improvementsto the guest experience
Meet with each meeting planner daily to debrief on daily events review consumption bill and any exceptions to contracted billing and review estimates of final billing
Relate to business needs and make sure teamprioritisesthe things that help our guests get their business done
Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
Analyseand action against client satisfaction surveys to improve services
Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting/banquet experience
Raise theawarenessand reputationof yourhotel and the brandlocally
Ensure guest safety is a prioritywith minimal interruptions or problems
Offer advice to clients toreduce waste save energy and have a minimal impact to the environment
Other ad-hoc duties unexpected moments when we have to pull together to get a task done

What we need from you

Bachelors Degree/higher education qualification/equivalent in hospitality or related field
At least 5 years experience in a catering setting or similar role
Direct supervisory experience over a sales/catering team or an equivalent combination of education and work experience
Demonstrated ability to convert leads into successful events and build long-term client relationships.
Committed to working on weekends public holidays and evenings where required
Must be able to communicate in English language and local language(s)
A confident communicator with strong interpersonal strong skills
Business language and tools acumen

What we offer

Well reward all your hard work with a great salary and benefits great room discount and superb training.

Join us and youll become part of the global IHG family and like all families all our individual team members share some winning characteristics. As a team we work better together we trust and support each other we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit :// to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Required Experience:

Director

DescriptionAbout usvoco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on yet different enough to be fun voco hotels are unstuffy hotels where people feel comfortable to relax and just get on with lif...