Product Analyst (UX Research)

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Join us at Entrust

At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.

About the team

Youll be joining the team leading Entrusts Identity portfolio including the solutions formerly known as Onfido (AI-powered digital identity solution). With the completed acquisition Entrust now provides the industrys most comprehensive portfolio of AI-powered identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the role

Werelooking forsomeonewith strongdata analytics skillsto join our UXResearch and Customer Insights teamwhich lives at the core of our Product group helpinginspireinnovationandvalidateimportant strategic initiativesthroughdata-driven insights.We help fuel a human-centred design processand are looking tostrengthen ourinternalquantitative and dataanalyticscapabilitiestoamplify the teams impact.

In this roleyoullbringananalyticsand metric-driven lenstoourcustomerinsightefforts.Thinkproduct analyticsbutyourskillswillprimarilybe in service of helping us understandcustomersbetter.

We see this manifesting in a coupledifferent ways:

A little bitofinvestigative data analytics...Surfacing new insights/ themesfrom large data sets with your own self-directed analysisfor exampledriving customer segmentation

A little bit ofdataops...Infusing customer-needs related data into product team dashboardsandbuildingother internal processes thatallow teamstoself-servicecustomer data

A little bit ofmixed methods user research...Partnering with qualitative researchers to strengthen insightswithmetrics and data scoping and conducting quantitative studies where appropriate.

You will also:

Help with problem definition and scoping ensuringwereasking the rightcustomerresearch questions to support product and business priorities.

Make your insights sing translating data intovisualisations andstories that drive outcomes.

Work within an agile product development team andpartner closely withengineers designers product managers and UXresearchers

Be a key contributor indevelopingourAI-firstapproach to a centralised voice of customer hub.

Ultimately thisrole will be about more than crunching numbers. To be successful you will visualise insights craft compelling narratives and connect the dots between the data and strategic decision-making. For this we are looking for someone who is talented in storytelling and persuasive communication.

Minimum Qualifications

You have 3-5 years experience with data analytics skills that support product and business decision-making with demonstrable experience in:
Advanced spreadsheet skills (i.e. MS Excel Google Sheets).
Data visualisation and insight generation through business analytics tools such as Looker Datadog Tableau Power BI etc.

You also have:

Experience using data to help answer a customer or customer-needs focused question (ideally experience building customer segmentations)
Strong presentation and storytelling skills with the ability to translate data into compelling narratives for tech and non-tech audiences across multiple channels (i.e. Powerpoint Slack and email).
Comfort in ambiguously defined problems and the ability to understand strategic priorities scope project needs and adapt to changes.
Intellectually curious interest in people and human behaviour and excited about solving big problems!
Manipulating large data sets (i.e. SQL Python etc.)

Nice to have:

Experience withMCPs (Model Context Protocols)and manipulating data with AI agents

STEM degree or any university degree where the focus is on data analysis data manipulation tooling and presentation.

Experienceestablishingstatistical significance with large data sets (i.e.R Python etc.)

Please note this is a hybrid role with 3 days in our London office

#LI-CV

At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.

Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.

Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.

We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact

If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.

Apply today!

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter:

Claudia Vernon

Required Experience:

Join us at EntrustAt Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.Get to Know UsHeadquartered i...