Associate Product Manager Onboarding
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Job Summary
Overview
Fixed Term 18-month employment contract
Connecting clients to markets and talent to opportunity.
With 4500 employees and over 300000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Responsibilities
Position Purpose: The Onboarding Product Management team bridges the technical and business worlds working closely with Engineering Design Marketing Customer Service Sales and Compliance/AML teams. Our mission is to deliver a seamless and efficient onboarding journey for new customers across diverse geographies and regulatory environments.
As an Associate Product Manager Onboarding youll play a critical role in optimizing the end-to-end customer onboarding experience. Youll contribute to solutions that drive account conversion growth reduce client wait times improve operational efficiency and create a smoother experience for both customers and internal teams. This is a hands-on opportunity to learn product management shape customer experiences and influence business success metrics in a fast-moving environment.
Primary duties will include:
Collect and analyze feedback product analytics and market insights to identify opportunities for improvement and innovation.
Partner with senior product managers to define onboarding product strategy and roadmap.
Support prioritization of features and tasks by balancing business goals user needs and technical feasibility.
Translate product ideas into clear requirements and deliverables.
Manage the full development cycle of new features from concept to release.
Collaborate closely with engineering design and customer service to ensure high-quality product delivery.
Investigate and resolve demo/live customer issues in partnership with client management and operational teams.
Act as a liaison across product design marketing compliance and commercial teams to align priorities and execution.
Contribute to refining the details of the onboarding experience and serve as a subject-matter advocate for onboarding internally and externally.
Actively participate in agile ceremonies (refinement sprint planning and reviews) helping keep the team aligned and efficient.
Qualifications
To land this role you will need:
Bachelors degree or equivalent experience in a field related to business technology or client solutions.
12 years of experience in product management or related roles (experience in KYC/AML compliance or onboarding/client management is a plus).
Strong analytical and problem-solving skills with the ability to learn quickly and apply insights.
Familiarity with agile methodologies backlog management and product delivery practices.
What will make you stand out:
Excellent written and verbal communication skills in English.
Passion for building customer-centric solutions and improving user experiences.
Strong collaboration and influencing skills with the ability to drive decisions without direct authority.
Comfortable working under deadlines and making clear decisions in fast-paced environments.
Working environment:
- Hybrid; our Cracow office is located at Mogilska 35 street.
Parking space for employees.
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
We are an institutional-grade financial services franchise that provides global market access, clearing and execution, trading platforms and more.
