Sportsbook Supervisor (Caesars New Orleans)
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
WELCOME TO THE EMPIRE! Caesarsis one of thebiggestnames in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
ESSENTIAL JOB FUNCTIONS:
Sportsbook Supervisor is responsible for assisting the Sportsbook Management with effectively managing operations by fostering a high-performing welcoming environment focused on providing superior customer service and ensuring all regulatory compliance AML reporting practices policies and procedures are adhered to.
Effectively assist Sportsbook Management in managing day-to-day activities and business levels of the sportsbook including but not limited to:
Training and mentoring of Ticket Writers
Ensuring Sportsbook staff is operating in a manner that follows company policies and procedures
Ensuring compliance of all state gaming agency regulations and applicable federal rules and regulations
Demonstrate leadership and ensure operational effectiveness to yield success
Develop relationships with customers and ensure they feel welcomed by all team members whether patronage is regular or infrequent by promoting superior customer service
Assist Sportsbook Management with fostering an environment focused on regulatory compliance and proper AML/BSA reporting practices and assist with providing necessary Coaching as needed
Assist Sportsbook Management with mentoring Ticket Writers by developing their skills and knowledge of sports betting
Assist with managing all aspects of sports betting equipment escalating as necessary
Assist with providing support to Ticket Writers to handle customer complaints/disputes
Assist with day-to-day operational tasks (ex. Kiosk drops cash accountability managing of supplies monitoring of sheets forms etc.)
Monitor back-office status including but not limited to monitoring kiosk error faults resetting unregistered cash and payout totals enabling/disabling of kiosks trouble shooting for steps of repair escalating to next line support when applicable and monitoring of customer usage for AML purposes
Act as an ambassador for the property to help promote sports wagering via retail kiosk and mobile platforms
Promote a positive image for the company within the industry and community
Additional duties as assigned
EDUCATION AND EXPERIENCE:
Must be able to work independently with minimal supervision
Must be confident in ones ability to assess situations and make informed decisions
Good interpersonal communication skills
Ability to manage relationships
Strong problem-solving skills
Ability to manage a diverse range of activities and effectively prioritize responsibilities
Ability to obtain and/or be eligible for work authorization regulatory licensing (where applicable)
COMPETENCIES:
Prior work experience in a sports book is highly preferred
Ability to motivate lead and mentor staff members
Effective communication skills both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to stand for extended periods of time.
Must be able to lift pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist bend or reach with no significant boundaries.
GAMING PERMIT: NON-KEY
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number you agree to receive calls/texts to your number about your application and other opportunities that may be of interest to you. You understand that where applicable messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
