Carpenter Multi

Voids Team: 40 hours worked 8am5pm Monday Friday

Please note salaries are calculated based on skills experience and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.

Role Overview

As a Carpenter you will be responsible for the delivery and completion of carpentry repairs within our customers homes and empty homes (voids). You will use your training experience and trade skills to cover a wide range of carpentry-related repairs ensuring all work is diagnosed correctly and completed to a high standard and quality. You will be a key part of our in-house maintenance team delivering a service that understands and meets the needs of our customers.

As a valued member of the bpha In House Maintenance Service Team you will be provided with uniform tools a company van (for business use only) and a fuel card.

Key Responsibilities

• Complete carpentry repairs and associated tasks to a high standard and quality.

• Deliver excellent customer service ensuring positive outcomes for residents.

• Adhere to all SHEQ (Safety Health Environment and Quality) policies procedures and safe working practices.

• Maintain van stock and order materials responsibly.

• Communicate effectively with supervisors colleagues and customers.

• Attend training toolbox talks and appraisals as required.

• Ensure company property and equipment are well-maintained.

• Maximise first-time fix rates and productivity.

• Contribute to continuous improvement and team collaboration.

Key Performance Indicators (KPIs)

• Compliance with SHEQ standards and training requirements.

• High customer satisfaction scores and low complaint rates.

• First-time fix rate and productivity metrics.

• Quality of workmanship and post-inspection results.

• Efficient use of materials and van stock.

• Accurate and timely job reporting.

Person Specification

Essential:

• Strong commitment to customer service excellence.

• Organised self-motivated and able to manage time effectively.

• Good communication and problem-solving skills.

• High attention to detail and quality.

• Basic IT literacy for using handheld devices and job systems.

• Excellent knowledge of carpentry and joinery within domestic homes and communal areas with proven experience in diagnosing repairing and resolving issues.

• Good and relevant health and safety knowledge.

• Experience working under time constraints.

• NVQ Level 2 or higher.

• Full clean driving licence.

Desirable:

• Demonstrable knowledge and experience in at least one other construction trade to an intermediate level.

• Good knowledge of NHF schedule of rates.

• Experience working in occupied homes.

• Experience and training on working with non-licensed asbestos.

• BM Trada Q.

• First Aid Training.

Qualifications:

• Ideally educated to GCSE or equivalent levels.

Our Values

• We take responsibility: always do what we say when we say we will.

• We show empathy: respect every colleague and customer.

• We are better together: committed to shared goals and standards.

• We are ambitious: always learning and striving for excellence.

We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis we advise that applications are submitted as soon as possible.

INDMED

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.